Open to opportunities

Mariah Azra

@mariahazra

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Crisis intervention and customer support professional focused on compassionate, accurate mental health assistance.

United States

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What I'm looking for

I’m looking for a role where I can deliver crisis intervention and customer support with compassion and accuracy. I want to use EHR/CRM systems, support clients through problem-solving, and grow my Substance Use Counseling training in a team-focused environment.

I’m a compassionate, motivated professional with experience in customer service, mental health support, childcare, and healthcare assistance. I’m currently studying Substance Use Counseling through the ACT Program at High Point and I’m certified in CPI Crisis Counseling, Mental Health First Aid, and CPR.

As a Mental Health Chat Associate / Crisis Intervention Specialist, I provided professional customer support and crisis intervention services remotely. I managed health insurance authorizations, maintained accurate EHR documentation, and prioritized tasks using secure digital systems and CRM platforms—always delivering compassionate communication and problem-solving support to clients.

Before that, I strengthened my client-centered, administrative, and care skills through roles in retail, legal intake, and direct care. I’ve supported preschool-aged children as a Daycare Assistant, handled scheduling and intake coordination as an Office Administrator / Legal Intake, and provided daily living support as a Home Health Aide, building calm, reliable communication across high-stakes situations. I’m open to relocation and excited to bring my crisis support, documentation accuracy, and customer relations strengths to a new team.

Experience

Work history, roles, and key accomplishments

Daycare Assistant

Pig Tails and Cow

Mar 2024 - Oct 2024 (7 months)

Assisted teachers with preschool classroom activities and supported children’s learning, behavior, and daily routines in a safe environment. Volunteered in community library programs and maintained dependable childcare support while holding CPR certification.

Childcare Child Safety Communication

Mental Health Chat Associate

Brooklyn, NY

Aug 2021 - Mar 2024 (2 years 7 months)

Provided remote customer support and crisis intervention services, delivering compassionate communication and problem-solving assistance. Managed health insurance authorizations and maintained accurate EHR documentation using secure digital systems and CRM platforms.

Crisis Intervention Customer Support EHR Insurance Authorization CRM Platforms Remote Support Active Listening

Retail Associate

Old Navy

Sep 2019 - Jul 2021 (1 year 10 months)

Built customer relationships by providing attentive service, mobile product support, and problem resolution. Supported inventory management through restocking and store operations to help meet sales and customer satisfaction goals.

Customer Service Product Support Inventory Management Store Operations Sales Support

Office Administrator

Turning Point Community Programs

Feb 2016 - Sep 2019 (3 years 7 months)

Supported administrative operations including scheduling, customer service, and intake coordination for legal requests. Reviewed and triaged intake requests and assisted with documentation, contract coordination, and organized recordkeeping.

Legal Review Triage Scheduling Intake Coordination Documentation Contract Coordination Record keeping Customer Service Administrative Operations

Home Health Aide

New York, NY

Aug 2013 - Aug 2016 (3 years)

Assisted elderly individuals and people with disabilities with activities of daily living, including meal preparation, hygiene, mobility, and appointment support. Encouraged exercise, wellness, and independent living skills while maintaining compassionate care standards.

Mobility Exercise & Wellness Support Disability Support