Alyssa Gonzalez
@alyssagonzalez1
Certified Peer Support Specialist delivering compassionate, organized client-focused support.
What I'm looking for
I am a Certified Peer Support Specialist with hands-on experience in customer service, retail, and community support roles. I balance strong communication and problem-solving skills with compassionate peer-centered care.
My background includes roles in sales, fulfillment, delivery, and online marketplace management where I developed strengths in organization, time management, and conflict resolution. I bring practical POS, merchandising, and inventory experience from retail environments.
I am bilingual in Spanish with college coursework toward a bachelor’s degree and a solid academic record, including Dean's List and honor awards. I have completed formal peer support certifications including the CalMSHA Medi-Cal Certified Peer Support Specialist and an 80-hour NAMI California training.
I seek team-oriented roles where I can provide outstanding service, apply peer support training, and contribute to positive client outcomes through reliable, empathetic engagement.
Experience
Work history, roles, and key accomplishments
Seller
Mercari
Aug 2021 - Dec 2023 (2 years 4 months)
Managed buying and selling operations on Mercari, negotiating prices and maintaining high levels of customer service and order organization from Aug 2021 to Dec 2023.
Executed on-demand deliveries while meeting timeliness and customer service targets, demonstrating initiative, time management, and problem-solving from Jan 2023 to May 2023.
Assistant
ShopHoneyPot
Oct 2019 - Jan 2022 (2 years 3 months)
Supported fulfillment operations, handled customer service inquiries and calls, and managed social media tasks to improve order processing and customer engagement from Oct 2019 to Jan 2022.
Sales Associate
Gap Inc.
Oct 2018 - Jul 2019 (9 months)
Performed cashiering, stocking, shipment processing and inventory tasks while delivering retail customer service from Oct 2018 to Jul 2019.
Education
Degrees, certifications, and relevant coursework
Arizona State University
Bachelor's Degree
Bachelor's degree in progress through Arizona State University Online.
Mesa Community College
2017 - 2024
Grade: 3.3-3.5
Activities and societies: San Diego Mesa College’s Dean’s List (2017-2018)
Attended Mesa Community College with overall GPA reported between 3.3 and 3.5.
James Madison High School
High School Diploma, High School
2012 - 2016
Grade: 4.0
Activities and societies: Five Star Scholar Award (2014-2016); Principal's Honor Roll (2013-2016)
High school diploma with a reported GPA of 4.0 and multiple honors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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