Open to opportunities

Alyssa Gonzalez

@alyssagonzalez1

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Certified Peer Support Specialist delivering compassionate, organized client-focused support.

United States

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What I'm looking for

I seek a team-oriented role where I can apply certified peer support skills, customer service experience, and strong communication to help clients and contribute to organizational goals.

I am a Certified Peer Support Specialist with hands-on experience in customer service, retail, and community support roles. I balance strong communication and problem-solving skills with compassionate peer-centered care.

My background includes roles in sales, fulfillment, delivery, and online marketplace management where I developed strengths in organization, time management, and conflict resolution. I bring practical POS, merchandising, and inventory experience from retail environments.

I am bilingual in Spanish with college coursework toward a bachelor’s degree and a solid academic record, including Dean's List and honor awards. I have completed formal peer support certifications including the CalMSHA Medi-Cal Certified Peer Support Specialist and an 80-hour NAMI California training.

I seek team-oriented roles where I can provide outstanding service, apply peer support training, and contribute to positive client outcomes through reliable, empathetic engagement.

Experience

Work history, roles, and key accomplishments

Seller

Mercari

Aug 2021 - Dec 2023 (2 years 4 months)

Managed buying and selling operations on Mercari, negotiating prices and maintaining high levels of customer service and order organization from Aug 2021 to Dec 2023.

Negotiation order fulfillment Customer Service Inventory Management Organization

Delivery Driver

DoorDash

Jan 2023 - May 2023 (4 months)

Executed on-demand deliveries while meeting timeliness and customer service targets, demonstrating initiative, time management, and problem-solving from Jan 2023 to May 2023.

Route Planning Time Management Customer Service Problem Solving Self Motivation

Assistant

ShopHoneyPot

Oct 2019 - Jan 2022 (2 years 3 months)

Supported fulfillment operations, handled customer service inquiries and calls, and managed social media tasks to improve order processing and customer engagement from Oct 2019 to Jan 2022.

Fulfillment Customer Service Social Media Management Order Processing Communication