Open to opportunities

Lauren Brooks

@laurenbrooks

Message

Experienced mental health professional specializing in crisis intervention and client-centered care.

United States

Message

What I'm looking for

I seek a collaborative, client-centered role in behavioral health where I can provide crisis intervention, coordinate care, and support affirming, evidence-based services.

I am a dedicated mental health professional with years of direct crisis-intervention experience, currently pursuing a PhD in Psychology. I have worked in online 988 chat/text crisis counseling, call centers, community ACT teams, case management, and caregiving roles.

My practice emphasizes empathy, safety, and collaboration: I conduct thorough suicide assessments, develop rapport to reduce access to means, coordinate care across providers, and help clients access affirming healthcare. I have a track record of working effectively on teams and in fast-paced environments.

I am proficient with Microsoft Office and Salesforce, detail-oriented, flexible, and committed to providing compassionate support while advocating for client needs and positive outcomes.

Experience

Work history, roles, and key accomplishments

Online Crisis Counselor

Volunteers of America Western Washington

Dec 2024 - Sep 2025 (9 months)

Provided 988 chat and text crisis intervention, conducted thorough suicide assessments, and developed rapport to increase safety and reduce access to means as part of a crisis response team.

Crisis Intervention Suicide Assessments Empathy Team Collaboration Documentation

Health Care Coordinator

Included Health

Aug 2022 - Feb 2024 (1 year 6 months)

Supported LGBTQ+ members in finding affirming care, clarified insurance coverage, and vetted providers to ensure positive, affirming patient experiences.

Care Coordination LGBTQ Care Member Advocacy Communication Case Management

Personal Caregiver

Sep 2021 - May 2022 (8 months)

Assisted client with activities of daily living including dressing, bathing, medication compliance, housekeeping, and provided companionship to support daily functioning.

Housekeeping Personal Care Communication

Case Manager

New Mexico Solutions ACT Team

Apr 2019 - Sep 2021 (2 years 5 months)

Worked on an Assertive Community Treatment team to develop treatment plans, assist with medication management, coordinate care, and support clients in home and community settings.

Case Management Treatment Planning Medication Management Community Outreach Care Coordination client support

Care Associate

Protocall Services

Mar 2018 - Apr 2019 (1 year 1 month)

Worked in a fast-paced call center to assist callers in mental health crises, collaborating with team members to determine appropriate care and providing empathetic customer service.

Call Center Operations Team Collaboration Empathy Customer Service Documentation