Open to opportunities

Karla Sanchez

@karlasanchez1

Message

I am a bilingual mental health peer support specialist skilled in crisis intervention and de-escalation.

United States

Message

What I'm looking for

I seek a bilingual peer-support or mental-health role offering crisis intervention, collaborative trauma-informed culture, supervision and training, and opportunities for professional growth.

I am a bilingual mental health professional with a Bachelor of Arts in Psychology and certification as a CalMHSA Medical Peer Support Specialist and Adult Mental Health Aid. I bring a background in social and behavioral sciences and a strong commitment to culturally sensitive care.

In my recent role as a Bilingual Warmline Counselor and Peer Support Specialist, I delivered emotional support across over 1,000 calls and instant messages, offering de-escalation, crisis intervention, and information and referral services. I followed policies on confidentiality and mandated reporting while documenting interactions thoroughly.

I am trained in active listening, peer counseling, mental health first response techniques, intake and assessment, and case management concepts. I document and track interactions using iCarol, collaborate via Slack, and manage scheduling and communications with Microsoft Outlook and Office tools.

I am detail-oriented, calm under pressure, and committed to trauma-informed, client-centered support. I contribute effectively in remote and in-person teams, prioritize clear documentation and supervision, and seek opportunities to grow professionally while improving client outcomes.

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Experience

Work history, roles, and key accomplishments

Bilingual Warmline Counselor

Mental Health Association of San Francisco

Jan 2024 - Jan 2025 (1 year)

Provided emotional support and crisis de-escalation across 1,000+ calls and instant messages, using active listening and peer counseling to assess needs and refer services. Documented interactions in iCarol and coordinated with supervisors via Slack and Outlook to maintain confidentiality and policy compliance.

Crisis Intervention Active Listening ICarol Slack Outlook)Outlook

Food Production Associate

Choice Lunch

Jan 2017 - Jan 2019 (2 years)

Met daily production targets in a fast-paced food production environment while ensuring food safety and sanitation compliance. Assisted in inventory control and stock ordering to support efficient operations.

Food Safety Inventory Control Teamwork Time Management

Food Production Operator

Mission Foods

Jan 2016 - Jan 2017 (1 year)

Operated production equipment and conducted inspections to maintain quality and adherence to company standards. Reported equipment faults and collaborated with team to improve efficiency and safety.

Teamwork Problem Solving Production Scheduling

Assembler

Finelite

Jan 2015 - Jan 2016 (1 year)

Assembled lamp fixtures accurately under supervisor direction, meeting time-sensitive production targets and troubleshooting equipment issues to maintain workflow. Collaborated with team to ensure consistent product quality.

Assembly Quality Control Problem Solving Time Management

Store Associate

Macy's

Jan 2014 - Jan 2015 (1 year)

Provided customer service and assisted purchases while managing inventory and merchandising to support sales goals. Worked flexible hours and supported team efforts to meet store deadlines.

Customer Service Inventory Management Merchandising Sales Support

Student Advocate

Bridgepoint High School

Jan 2014 - Present (11 years 10 months)

Assessed student needs, mediated between families and educators, and maintained case files to track participation and outcomes. Translated educational information and helped develop programs that improved family engagement.

Assessments Case Management Médiation Documentation