Troy Lynch

Conduct structured interviews and assessments to evaluate individual needs and qualifications while maintaining accurate, confidential documentation in compliance with organizational standards.

Provided client-centered support and de-escalation for sensitive concerns, documented client interactions and outcomes accurately in secure systems, and managed confidential information per compliance requirements.

Conducted intake-style interviews to assess client needs and skills, maintained detailed records and assessments within tracking systems, and coordinated communication for timely client placement.

Provided client-centered support using active listening and crisis de-escalation, documented interactions accurately in secure systems, and managed confidential client information in compliance with privacy standards.

Managed escalated situations requiring crisis response and emotional regulation, trained and supervised staff on documentation accuracy and compliance, and oversaw handling of sensitive personal data in regulated environments.

Managed escalated situations involving crisis response and client advocacy, trained staff on documentation accuracy and compliance, and oversaw handling of confidential client data in regulated environments.

Pursuing a Bachelor of Science in Human Services with coursework in ethics, client assessment, crisis intervention, behavioral interventions, and case management.