Marsha Fonseca

I’m a customer service professional with strong experience supporting clients in fast-paced, high-volume healthcare environments. As a Patient Scheduling Coordinator (Remote) since Nov 2018, I handle inbound scheduling changes, cancellations, and appointment updates while serving as a primary point of contact between patients, clinicians, and field staff to ensure timely communication and service continuity. I respond to inquiries with professionalism, accuracy, and urgency, and I process referrals and service requests while maintaining up-to-date records in internal systems.

Before that, I supported day-to-day operations as an Office Manager / Administrative & Billing Support for Central Florida Quality Care Services (Sep 2013–Oct 2018), managing intake, phone support, onboarding, and communication across office, field, and insurance partners. I also reviewed billing documentation to help identify and correct discrepancies before submission and supported recruiting and onboarding coordination. Earlier roles included Customer Service Representative (temporary), Medical Receptionist (temporary), and Pharmacy Customer Care Technician in a high-volume call center—building my reputation for reliability, responsiveness, and solution-focused problem solving.