Michele Monty

I am a dedicated scheduler and customer service representative with five years of experience supporting home healthcare operations. I served as a liaison between 100+ clients and 120 employees, handling questions, administering contracts, and helping resolve work-related issues.

I managed insurance claims, invoices, and payments while preparing daily on-call reports and maintaining electronic communication and attendance records for clinical staff. I partnered directly with the Executive Director to ensure agency service delivery standards were met.

I created and implemented two-week staff schedules accounting for paid time off and leave of absence, assisted with payroll documentation, and handled accounts payable and receivable tasks. I worked remotely using tools such as ARROW and Parallels and produced accurate reports for distribution.

I bring strong customer service, multitasking, and mediation skills, and familiarity with WordPerfect, Microsoft Word, Excel, QuickBooks, and social media platforms like Facebook, Instagram, and Twitter.