Marsha Baptiste

I am Marsha Baptiste, a highly motivated and dedicated professional with a Bachelor of Science in Business Administration from the University of Central Florida. Throughout my career, I have gained valuable experience in customer service, risk management, and claims handling. At Wells Fargo, I provided exceptional customer care at the teller line, actively listening to customers and helping them meet their financial needs. I also demonstrated strong risk management skills and promoted mobile solutions to customers.

During my time at Block 7 Staffing LLC, I excelled as a waitress by delivering excellent service, taking orders, and ensuring customer satisfaction. I also took initiative in finding prospective customers and maintained a positive attitude. At MAXIMUS Federal, I worked as a Census Survey Specialist, handling inbound and outbound contacts with professionalism and adhering to program guidelines. I consistently met or exceeded performance metrics and maintained confidentiality of all Census data.

As a Claims Handler at Pinnacle Claim Services, Inc., I filed claims on behalf of clients and maintained claim profiles using claims management software. I communicated with insurance carriers, provided updates to clients, and handled sensitive information in a confidential manner. At FedEx Office, I demonstrated exceptional customer service skills as a Store Consultant, building productive relationships and resolving complex issues. I also trained and mentored new employees and maintained high KPI scores.