Dkiya Harris
@dkiyaharris
Customer service professional with claims and remote support expertise.
United StatesWhat I'm looking for
I am a dedicated customer service professional with extensive experience in remote support, claims processing, and front-of-house hospitality. I have a proven record at Farmers Insurance, Accesss2Care, and Applebee's of resolving customer issues, managing high call volumes, and maintaining accurate records while mentoring new team members.
I bring strong communication, problem-solving, and data-entry skills combined with a 2023 phlebotomy certification. I consistently meet performance targets, streamline processes, and collaborate cross-functionally to improve service delivery and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
Accesss2Care
Feb 2023 - Dec 2024 (1 year 10 months)
Handled high-volume inbound/outbound calls, scheduled non-emergency medical transportation, resolved customer issues, and maintained detailed interaction records to meet performance targets.
FIClaims Processor
Farmers Insurance
May 2019 - Sep 2023 (4 years 4 months)
Managed and investigated insurance claims, determined settlements per policy guidelines, collaborated with legal and adjusters, and maintained compliant claims records.
Server
Applebee's
Feb 2017 - Jan 2022 (4 years 11 months)
Provided exceptional front-line service, managed multiple tables, promoted menu items, and maintained a balanced cash drawer while upholding health and safety standards.
Data Entry Specialist
Teleperformance
Aug 2017 - Oct 2019 (2 years 2 months)
Entered and verified large volumes of sensitive data with high accuracy, maintained confidentiality, generated reports, and assisted in process improvements and training.
Education
Degrees, certifications, and relevant coursework
ACAlbany Technical College
Phlebotomy Certificate, Phlebotomy
2023 - 2023
Completed a phlebotomy certification program at Albany Technical College in 2023.
High School (Diploma)
High School Diploma, General Studies
Earned a high school diploma in Georgia in May 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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