Alexis Robinson
@alexisrobinson1
Dedicated customer service professional with strong communication skills.
ZimbabweWhat I'm looking for
I am a hardworking individual driven by determination to achieve my goals. My experiences have taught me valuable lessons, and I am always eager to learn and grow. With excellent customer service skills and a strong ability to handle cash, I thrive in fast-paced environments where I can assist others.
Throughout my career, I have held various roles that have honed my skills in communication and data management. As a Billing Coordinator at A Place for Mom, I managed business data and oversaw email communications, ensuring accuracy and efficiency. My time as a Collections Agent at Alliance Data allowed me to develop my outbound calling skills, while my role as a Customer Service/Fraud Analyst at US Bank strengthened my ability to handle sensitive customer information.
In addition to my customer service expertise, I possess strong Microsoft Office skills, particularly in Word and Excel, and have excellent typing abilities. I am confident that my diverse background and commitment to excellence make me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Billing Coordinator
A Place for Mom
Jul 2021 - Nov 2022 (1 year 4 months)
Entered business data from partnered communities regarding monthly billing amounts and managed the email inbox for incoming work and responses. Handled inbound and outbound calls, and executed various projects using Google Docs spreadsheets.
Collections Agent
Alliance Data
Jun 2020 - Jun 2021 (1 year)
Made outbound phone calls to customers to collect past-due payments for various companies. Successfully negotiated payment arrangements and resolved account discrepancies.
Surveyor
Maximus
Feb 2020 - Jun 2020 (4 months)
Conducted surveys for the 2020 Census intake, accurately recording responses. Ensured data integrity and adherence to survey protocols.
Sales Representative
CarMax
Aug 2019 - Jan 2020 (5 months)
Sold vehicles and provided comprehensive assistance to customers throughout the car buying and selling process. Maintained strong product knowledge and customer satisfaction.
Customer Service/Fraud Analyst
US Bank
Feb 2017 - Apr 2019 (2 years 2 months)
Managed personal credit card accounts, addressing basic inquiries and investigating fraudulent activities. Provided excellent customer service while handling sensitive financial information.
Sales Representative/Manager
Plato's Closet
Aug 2017 - Mar 2019 (1 year 7 months)
Oversaw store operations, including merchandise displays and customer assistance. Managed cash register transactions and participated in the buying process for inventory.
Server
IHOP
Jul 2014 - May 2016 (1 year 10 months)
Provided table service to customers and operated the cash register. Assisted managers with various side tasks to support the rest of the serving staff.
Education
Degrees, certifications, and relevant coursework
Alexis hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
United StatesJob categories
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