Open to opportunities

Alexandra Barvinchak

@alexandrabarvinchak

Message

Customer service and claims specialist who delivers calm, accurate solutions for clients.

United States

Message

What I'm looking for

I’m looking for a role where I can own customer conversations and claims work, solve issues accurately, and keep processes organized. I want a team that values clear communication, attention to detail, and steady, dependable execution.

I’m a customer service specialist who handles telephone inquiries, correspondence, and claims end-to-end, from set up through the payment of benefits. I’m trusted to manage difficult situations by negotiating and reconciling when needed, while staying focused on customer satisfaction.

Across roles in retail and student support, I’ve built strong execution and reliability—balancing registers, organizing inventory with spreadsheets, and maintaining clean, organized workspaces. I bring solid technical skills in Microsoft Office and practical experience using systems like the Banner database to keep processes accurate, timely, and professional.

Experience

Work history, roles, and key accomplishments

Current

Preneed Customer Service Specialist

Current

Columbian Financial Group

Oct 2019 - Present (6 years 8 months)

Handled telephone inquiries for funeral directors, policy owners, agents, and insureds to provide customer satisfaction. Managed claims end-to-end, prepared correspondence using templates, and entered application information into the computer system to create policies.

Customer Service Claims Processing Policy Administration Template Letter Writing Data Entry Dispute Resolution

Key Holder

Hot Topic

Oct 2022 - May 2023 (7 months)

Enhanced customer satisfaction through direct service and support for repeat and new visits. Created attractive displays, supported store operations, and ensured accurate accounting by counting and reconciling funds.

Customer Service Visual Merchandising Store Operations Merchandising Standards

Key Holder

Hot Topic

Nov 2021 - Feb 2022 (3 months)

Provided exceptional customer service to support customer satisfaction and store traffic. Managed key responsibilities including directing tasks, operating and balancing registers, and keeping the store organized and ready for business.

Customer Service Team Leadership Store Operations Store Cleanliness Cash Handling Register Balancing Time Management

Key Holder

Hot Topic

Nov 2012 - Jun 2021 (8 years 7 months)

Delivered exceptional customer service and supported increased repeat and new store visits. Directed employees by delegating tasks, managed store opening/closing, and ensured accurate register operations through cash counting and reconciliation.

Customer Service Team Leadership Task Delegation Store Opening Spreadsheet Management Visual Merchandising

Fruit Expert

Edible Arrangements

Mar 2017 - Dec 2019 (2 years 9 months)

Improved customer experience and fulfillment through in-person and phone interactions to support higher customer satisfaction. Reconciled registers, created bouquets using standard operating procedures, and maintained a clean and sanitary work environment.

Customer Service Cash Handling Deposit Management Bouquet Preparation Food Safety Sanitation Standard Operating Procedures

Student Work Study Assistant

SUNY Broome

Aug 2013 - Jun 2014 (10 months)

Tracked Fast Forward student data using the Banner database to help ensure students met their goals. Supported admissions tasks, proofread and edited documents, and completed clerical work such as filing to maintain office organization.

Banner Database Admissions Support Office Administration Proofreading