Marqui Scott
@marquiscott
I bring over four years of experience in managing client relationships
United StatesWhat I'm looking for
As a Corporate Account Specialist at Cennox, I bring over four years of experience in managing client relationships and optimizing business growth. I excel at using data analysis to inform strategic decisions, resolving complex issues efficiently, and managing multiple accounts simultaneously. My mission is to empower clients and drive long-term success through proactive communication and tailored solutions.
I am certified in Service Hub Software and Google’s Foundations of Project Management, equipping me with tools to enhance service delivery and streamline processes. Dedicated to fostering trust and exceeding expectations, I aim to contribute to a team focused on delivering exceptional customer experiences. My role involves leveraging an in-depth understanding of company products and services while collaborating with cross-functional teams to deliver high-quality customer service.
Experience
Work history, roles, and key accomplishments
Corporate Account Specialist
Cennox
Oct 2022 - Present (2 years 10 months)
Managed a portfolio of 40+ corporate accounts, ensuring seamless communication and high-quality service delivery through various channels, resulting in a 95%+ client retention rate over 3 years. Identified opportunities to expand client utilization of services, contributing to a 10% growth in account revenue and consistently achieving $90K+ in monthly gross revenue.
Independent Contractor/Customer Support Representative
Abundant Living Virtual Service
Dec 2021 - Present (3 years 8 months)
Handled 150+ calls on a day to day basis with a sense of calm and good work implementation ethic. Able to de-escalate and handle guest who had been unsatisfied with their received services with an empathic and understanding nature.
Certified Culinary Assistant Trainer
Chedders Scratch Kitchen
Jul 2015 - Present (10 years 1 month)
Trained and onboarded over 50 new team members, ensuring consistent adherence to brand standards, food safety protocols, and customer service excellence. Partnered with management to implement updated training materials, improving new hire performance and retention rates.
Education
Degrees, certifications, and relevant coursework
Kenwood Academy High School
High School Diploma, General Studies
2008 - 2012
Completed high school education, focusing on core academic subjects. Developed foundational knowledge and skills essential for further education and career development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Marqui?
You can contact Marqui and 90k+ other talented remote workers on Himalayas.
Message MarquiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
