Marques João
@marquesjoo
I optimize guest reservations, e-commerce operations, and customer experiences across hospitality and digital channels.
PortugalWhat I'm looking for
I'm currently supporting reservations at Blue & Green Hotels & Resorts, following front-desk and concierge work at Pestana Gramacho Residences.
I bring hospitality experience from The Vintage Hotel & Spa in Lisbon and Shorefield Holidays in the United Kingdom, where I worked across reception, events, housekeeping, guest services, and kitchen support.
At Rooziv LLC, I managed e-commerce operations, and at Apple I provided English order support and fraud assistance. I also worked as a freelance graphic designer and video game community manager.
I use Host PMS, MS Office, Google Analytics, and Excel, supported by training in digital marketing, e-commerce, data analytics, and business strategy. I'm focused on practical solutions that streamline workflows and improve results.
Experience
Work history, roles, and key accomplishments
Reservations Agent
Blue & Green Hotels & Resorts
Oct 2025 - Present (11 months)
Handles reservations for Blue & Green Hotels & Resorts, ensuring accurate booking management and guest satisfaction.
Front Desk Agent & Concierge
Pestana Gramacho Residences
Apr 2025 - Oct 2025 (6 months)
Provided front desk and concierge services at a 4-star aparthotel and golf resort, ensuring guest satisfaction and smooth operations.
E-commerce Manager
Rooziv LLC
Aug 2023 - Apr 2025 (1 year 8 months)
Managed e-commerce operations for Rooziv LLC, overseeing online sales and digital marketing strategies.
Provided customer service for English order support and fraud assistance at Apple Inc.
Front Desk Agent & Concierge
The Vintage Hotel & Spa
Jan 2018 - Feb 2021 (3 years 1 month)
Provided front desk and concierge services at a 5-star hotel in Lisbon, ensuring guest satisfaction and smooth operations.
Freelancer Graphic Designer & Video Game Community Manager
Self Employed
Mar 2011 - Jul 2016 (5 years 4 months)
Worked as a freelance graphic designer and video game community manager, providing design services and managing online communities.
Graphic Design Internship
MAISIMAGEM
Jan 2010 - Aug 2010 (7 months)
Completed a graphic design internship at MAISIMAGEM in Lisbon.
Education
Degrees, certifications, and relevant coursework
Certificate, Digital Marketing & E-commerce
2023 - 2023
Completed a 6-month course in Digital Marketing & E-commerce.
Certificate, Data Analytics
2023 - 2023
Completed a 6-month course in Data Analytics.
Professional Training Service of Lisbon
Professional Training, Digital Commerce & Business Strategy
2022 - 2022
Completed professional training in Digital Commerce & Business Strategy.
ISCTE
Bachelor's Degree, Sociology
2011 - 2013
Pursued a Bachelor's Degree in Sociology.
Universidade Lusófona
Bachelor's Degree, Digital Programming
2010 - 2011
Pursued a Bachelor's Degree in Digital Programming.
Professional School of Communication and Image
Professional Course, Multimedia
2007 - 2010
Completed a Professional Course in Multimedia.
Camões Secondary School
Secondary Education, General Studies
2004 - 2006
Attended secondary school.
Military College
Primary and Secondary Education, General Studies
1997 - 2003
Attended Military College.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Job categories
Skills
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