
Roberto Viaro Tolim
@robertoviarotolim
Customer Experience professional at Pine Cliffs Resort, resolving guest issues and coordinating service for restaurant operations of up to 250 guests.
What I'm looking for
At PINE CLIFFS RESORT - PORTOFINO RESTAURANT, ALGARVE, I lead guest service and shift operations in a 5-star luxury resort. I coordinate reservations and walk-ins with reception, kitchen, and service teams while helping manage restaurant operations of up to 250 guests per evening.
I resolve guest complaints, delays, dietary needs, and last-minute requests with practical solutions. I also monitor service flow and kitchen timing, reprioritizing tasks when needed.
Across PINE CLIFFS RESORT & ALGARTEMPO - ALGARVE, I built customer-facing experience in luxury hotels, resorts, restaurants, and bars. I supported busy shifts and handled international guest requests and operational changes in Portuguese, English, and Spanish.
At GRUPO AFEET - ARTWALK / AUTHENTIC FEET / MAGIC FEET, BRAZIL, I progressed from E-commerce Intern to E-commerce Assistant. I used VTEX to maintain products, SKUs, and website content, and ABACOS to support logistics, inventory, invoicing, and product allocation.
Experience
Work history, roles, and key accomplishments
Guest Experience & Shift Operations
Pine Cliffs Resort - Portofino Restaurant
Jan 2026 - Present (8 months)
Lead guest service in a 5-star luxury resort environment within Marriott's Luxury Collection, supporting restaurant operations of up to 250 guests per evening. Resolve complaints, manage reservations, and coordinate with teams to ensure smooth service flow.
Events & Client Experience
Metodos e Pretextos - Premium Events & Catering
Jan 2023 - Present (3 years 8 months)
Deliver premium service at luxury weddings, private events and catering operations ranging from 100 to 300+ guests. Handle last-minute changes, client requests and time-sensitive setups, including cocktail service and customized guest experiences.
Luxury Hospitality / International Guest Service
Pine Cliffs Resort & Algartempo
Jan 2019 - Dec 2025 (6 years 11 months)
Built broad customer-facing experience across luxury hotels, resorts, restaurants and bars, including Pine Cliffs, PortoBay, Santa Eulalia, 3HB, NAU Salgados and Casino Vilamoura. Led busy shifts and handled international guest requests and complaints under pressure.
E-commerce Assistant
Grupo Afeet - Artwalk / Authentic Feet / Magic Feet
Progressed from intern to E-commerce Assistant, working primarily with Artwalk in a sneaker-focused digital retail environment. Used VTEX to publish and maintain products and SKUs, and supported email marketing, remarketing, and campaign content.
Education
Degrees, certifications, and relevant coursework
Anhanguera Educacional
University studies (incomplete), Advertising and Propaganda
University studies in Advertising and Propaganda, incomplete.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Interested in hiring Roberto?
You can contact Roberto and 90k+ other talented remote workers on Himalayas.
Message RobertoGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
