Marlyn Ataka
@marlynataka
Customer service professional skilled in appointment coordination, patient relations, and administrative operations.
KenyaWhat I'm looking for
I am a dedicated customer service and administrative professional with a degree in Human Nutrition and Dietetics, currently working as a Customer Service Executive supporting a Canada-based healthcare facility. I excel at managing patient appointments, inquiries, and record-keeping while ensuring data privacy and accuracy.
Across roles at Calltronix Kenya, CCI Kenya, and Global Accelerex, I consistently improved customer satisfaction, retention, and operational efficiency—reducing rescheduling conflicts, increasing satisfaction scores, and mentoring new team members to lift team performance.
I bring strong communication, multitasking, and problem-solving skills, demonstrated by high first-contact resolution rates, precise data entry, and successful nutrition program delivery during my hospital internship. I am results-driven and committed to delivering excellent service in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Calltronix Kenya
Jun 2024 - Present (1 year 5 months)
Manage patient appointments and inquiries for a Canada-based healthcare facility, scheduling 30–50 appointments daily, improving patient satisfaction by 15% and achieving 90%+ first-contact resolution.
Customer Care Specialist
CCI Kenya
Feb 2023 - May 2024 (1 year 3 months)
Resolved inquiries and complaints to increase customer satisfaction by 25% and maintain a 90%+ retention rate while training 10+ team members to improve team performance by 20%.
Receptionist
Global Accelerex
Feb 2022 - Feb 2023 (1 year)
Provided front-desk services to 100+ visitors weekly, improved document retrieval time by 30%, and maintained office operations with 98% accuracy in communications.
Nutrition Officer Intern
Naivasha County Referral Hospital
Jan 2020 - Dec 2020 (11 months)
Delivered nutrition counseling to 60+ patients and supported maternal and child nutrition programs reaching 200+ beneficiaries, improving program outcomes by 15%.
Education
Degrees, certifications, and relevant coursework
TKTechnical University of Kenya
Bachelor of Science, Human Nutrition and Dietetics
2015 - 2019
Earned a Degree in Human Nutrition and Dietetics with coursework and practical training in clinical and community nutrition.
St. Albert Girls High School Ulanda
Kenya Certificate of Secondary Education, Secondary Education
2011 - 2014
Completed the Kenya Certificate of Secondary Education with general secondary school curriculum.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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