Nelly Odero
@nellyodero
Results-driven administrator with exceptional relationship-building skills.
KenyaWhat I'm looking for
I am a results-driven administrator with a strong background in customer service and business-to-customer sales. My experience spans various roles, including Customer Service Executive at Davinci Medical Group, where I honed my skills in patient management and data entry. I am passionate about building long-term relationships and ensuring customer satisfaction.
Previously, I served as the Marketing/Reservations Manager at Hotel Waterbuck, where I developed and maintained quality relationships with clients, managed front office operations, and organized events. My ability to collaborate effectively with teams and communicate clearly has been key to my success in these roles. I am eager to leverage my skills in a dynamic business environment that fosters growth and innovation.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Davinci Medical Group
Nov 2022 - Jul 2023 (8 months)
Managed patient scheduling, check-ins, and data entry, ensuring smooth operations within the clinic. Collaborated with medical staff to enhance patient experience and maintained accurate patient records.
Marketing/Reservations Manager
Hotel Waterbuck Nakuru
Aug 2015 - Aug 2019 (4 years)
Developed and maintained client relationships to ensure business continuity. Managed reservations, organized events, and oversaw front office operations to enhance guest experiences.
Direct Sales Representative
Faulu Kenya
Oct 2014 - Jan 2015 (3 months)
Marketed and sold financial products including accounts, loans, and policies, contributing to the company's sales growth.
Registrar/Administration Assistant
GTI College of Professionals
Oct 2014 - Jan 2015 (3 months)
Handled visitor reception, file maintenance, and data management, ensuring efficient administrative support.
Customer Service Officer
Milango Financial Services
Oct 2010 - Jan 2013 (2 years 3 months)
Managed front office operations, including client registration, meeting scheduling, and visitor reception to ensure a welcoming environment.
Education
Degrees, certifications, and relevant coursework
Mwangaza College
Diploma, Information Technology
2012 - 2013
Completed a Diploma in Information Technology, gaining skills in various IT applications and systems.
The Sharrif Girls Secondary
High School Diploma, General Education
2001 - 2004
Achieved a High School diploma, focusing on a broad curriculum that prepared for further education.
Kenya Navy Primary
Primary School Diploma, General Education
1992 - 2000
Obtained a Primary School diploma, laying the foundation for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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