Open to opportunities

Brigid Anduku

@brigidanduku

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Customer-focused customer experience coordinator with strong CRM and retention skills.

Kenya

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What I'm looking for

I seek a collaborative customer-focused role where I can improve customer journeys, use CRM expertise, mentor juniors, and drive retention and measurable growth.

I am an energetic, customer-focused service professional with 3+ years of experience across fintech and digital service industries, specializing in customer care, sales support, and retention strategies. I consistently resolve complex customer issues across phone, email, and chat while contributing to revenue through upselling and cross-selling.

I have hands-on experience with CRM and ticketing platforms including Zendesk, HubSpot, Jira, Avaya, Freshdesk and Ameyo, and I prepare performance reports and document recurring issues to support service improvements. I collaborate closely with Sales, Operations and Tech teams to remove friction in the customer journey and support onboarding and training for new staff.

My achievements include exceeding monthly digital sales targets for four consecutive months, being a two-time Employee of the Month, and resolving 100+ customer issues daily; I bring a track record of improving customer satisfaction and operational workflows.