Open to opportunities

Marlon Torres Vargas

@marlontorresvargas

Message

Remote-ready operations coordinator and customer service specialist.

Honduras

Message

What I'm looking for

I am seeking a remote-friendly role where I can manage operations, customer support, and dispatching, contribute to process improvements, and grow into greater responsibility within a collaborative, forward-thinking team.

I am a resourceful, detail-oriented operations coordinator and customer service specialist with proven experience in call center support, sales, dispatch, and quality assurance. I have a strong track record of improving workflows, managing schedules and dispatch operations, and maintaining compliance with performance and privacy standards.

Skilled in remote work with a full home office setup, I excel at independently managing tasks while keeping teams aligned. My accomplishments include efficiently dispatching crews for residential and commercial projects, handling high call volumes with HIPAA compliance, and consistently exceeding sales goals in retail environments.

Experience

Work history, roles, and key accomplishments

Current

Operations Coordinator

Current

JTstucco & Construction

Nov 2022 - Present (2 years 11 months)

Scheduled and dispatched crews for stucco and exterior finishing projects, managed daily routes and job assignments, and handled customer inquiries and lead generation to ensure on-time arrivals and accurate service records.

Dispatching Route Planning Customer Service Cold Calling CRM Record keeping Remote Collaboration

Sales Associate

OfficeMax

Mar 2018 - Nov 2022 (4 years 8 months)

Delivered customer-focused sales support in a fast-paced retail environment, consistently exceeded sales goals through upselling and promotions, and collaborated on inventory and merchandising to optimize store performance.

Retail Sales Customer Service Upselling Inventory Management Merchandising POS Team Collaboration Product Knowledge

Contact Center Representative

Primary Care Physicians of Hollywood

Nov 2014 - Mar 2018 (3 years 4 months)

Answered over 700 patient calls weekly, verified insurance and patient information, conducted outbound appointment reminders, and maintained HIPAA compliance while managing sensitive documentation.

Patient Scheduling Insurance Verification HIPAA)Outbound Calling CRM Data Entry HIPAA

Skilled Labor Technician

Seminole Hardrock Hotel & Casino

Mar 2012 - Nov 2014 (2 years 8 months)

Collaborated with engineers and contractors to perform electrical, drywall, painting, carpentry, and general repairs, following safety protocols to complete projects on time and to quality standards.

Electrical Repair Drywall Carpentry Maintenance Safety Compliance Team Coordination

Apprentice Electrician

One Stop Electric Corp

Apr 2009 - Mar 2012 (2 years 11 months)

Assisted licensed electricians with wiring, conduit installation, and fixture placement in residential and commercial projects while following blueprints, codes, and safety regulations.

Wiring Electrical Conduit Installation Safety Procedures