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Marlon Torres Vargas

@marlontorresvargas

Remote-ready operations coordinator and customer service specialist.

Honduras
Message

What I'm looking for

I am seeking a remote-friendly role where I can manage operations, customer support, and dispatching, contribute to process improvements, and grow into greater responsibility within a collaborative, forward-thinking team.

I am a resourceful, detail-oriented operations coordinator and customer service specialist with proven experience in call center support, sales, dispatch, and quality assurance. I have a strong track record of improving workflows, managing schedules and dispatch operations, and maintaining compliance with performance and privacy standards.

Skilled in remote work with a full home office setup, I excel at independently managing tasks while keeping teams aligned. My accomplishments include efficiently dispatching crews for residential and commercial projects, handling high call volumes with HIPAA compliance, and consistently exceeding sales goals in retail environments.

Experience

Work history, roles, and key accomplishments

PH

Contact Center Representative

Primary Care Physicians of Hollywood

Nov 2014 - Mar 2018 (3 years 4 months)

Answered over 700 patient calls weekly, verified insurance and patient information, conducted outbound appointment reminders, and maintained HIPAA compliance while managing sensitive documentation.

OC

Apprentice Electrician

One Stop Electric Corp

Apr 2009 - Mar 2012 (2 years 11 months)

Assisted licensed electricians with wiring, conduit installation, and fixture placement in residential and commercial projects while following blueprints, codes, and safety regulations.

Education

Degrees, certifications, and relevant coursework

SC

Sheridan Technical Center

Certification for Administrative Office Specialist, Administrative Office Specialist

2012 - 2014

Completed a Certification for Administrative Office Specialist at Sheridan Technical Center between June 2012 and August 2014.

MS

Miami Edison High School

High School Diploma, General Education

2007 - 2011

Earned a High School Diploma from Miami Edison High School from April 2007 to March 2011.

Tech stack

Software and tools used professionally

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Marlon Torres Vargas - Operations Coordinator - JTstucco & Construction | Himalayas