Marlon Torres Vargas
@marlontorresvargas
Remote-ready operations coordinator and customer service specialist.
What I'm looking for
I am a resourceful, detail-oriented operations coordinator and customer service specialist with proven experience in call center support, sales, dispatch, and quality assurance. I have a strong track record of improving workflows, managing schedules and dispatch operations, and maintaining compliance with performance and privacy standards.
Skilled in remote work with a full home office setup, I excel at independently managing tasks while keeping teams aligned. My accomplishments include efficiently dispatching crews for residential and commercial projects, handling high call volumes with HIPAA compliance, and consistently exceeding sales goals in retail environments.
Experience
Work history, roles, and key accomplishments
Operations Coordinator
JTstucco & Construction
Nov 2022 - Present (2 years 11 months)
Scheduled and dispatched crews for stucco and exterior finishing projects, managed daily routes and job assignments, and handled customer inquiries and lead generation to ensure on-time arrivals and accurate service records.
Sales Associate
OfficeMax
Mar 2018 - Nov 2022 (4 years 8 months)
Delivered customer-focused sales support in a fast-paced retail environment, consistently exceeded sales goals through upselling and promotions, and collaborated on inventory and merchandising to optimize store performance.
Contact Center Representative
Primary Care Physicians of Hollywood
Nov 2014 - Mar 2018 (3 years 4 months)
Answered over 700 patient calls weekly, verified insurance and patient information, conducted outbound appointment reminders, and maintained HIPAA compliance while managing sensitive documentation.
Skilled Labor Technician
Seminole Hardrock Hotel & Casino
Mar 2012 - Nov 2014 (2 years 8 months)
Collaborated with engineers and contractors to perform electrical, drywall, painting, carpentry, and general repairs, following safety protocols to complete projects on time and to quality standards.
Apprentice Electrician
One Stop Electric Corp
Apr 2009 - Mar 2012 (2 years 11 months)
Assisted licensed electricians with wiring, conduit installation, and fixture placement in residential and commercial projects while following blueprints, codes, and safety regulations.
Education
Degrees, certifications, and relevant coursework
Sheridan Technical Center
Certification for Administrative Office Specialist, Administrative Office Specialist
2012 - 2014
Completed a Certification for Administrative Office Specialist at Sheridan Technical Center between June 2012 and August 2014.
Miami Edison High School
High School Diploma, General Education
2007 - 2011
Earned a High School Diploma from Miami Edison High School from April 2007 to March 2011.
Availability
Location
Authorized to work in
Job categories
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