Roy Santos

I’m a detail-oriented Operations and Administrative Specialist with over 10 years of professional experience, including 3+ years managing remote workflows and supervising teams supporting US-based healthcare networks. I bring proven expertise in scheduling, administrative data management, and multi-channel support, with a strong focus on HIPAA compliance and data confidentiality.

As an Operations Supervisor (Remote) at The Workloop, I supervised and coordinated remote support teams for high-volume US healthcare interpretation networks. I managed daily administrative operations, system queue distribution, schedule coverage, and real-time support escalations while using proprietary operational platforms to monitor workflow delivery and ensure precise data tracking. Most importantly, I enforced 100% adherence to clinical confidentiality regulations and HIPAA compliance across all remote operations.

Previously, I worked as a Quality Analyst (Remote) at The Workloop, where I conducted rigorous quality and compliance evaluations of medical communication sessions to ensure data precision and operational excellence. I also prepared detailed administrative reports and audited operational data to optimize workflow efficiency and service accuracy. Earlier, as a Medical Interpreter / Patient Support Specialist (Remote), I provided real-time linguistic and administrative support in fast-paced US clinical and telehealth settings while handling sensitive patient data under HIPAA standards.

Before moving fully into healthcare operations, I built a strong foundation through logistics and administrative work at Optimize Courier and leadership in hospitality and kitchen operations. I’m driven by exceptional organization, calm execution under tight schedules, and the belief that high-trust healthcare support depends on accuracy, confidentiality, and continuous process improvement.