cesar castillo
@cesarcastillo1
Bilingual operations leader and electronic engineer driving efficiency and customer success.
HondurasWhat I'm looking for
I am a bilingual Electronic Engineer and operations leader with proven success across telecommunications, healthcare, and financial services, advancing from frontline support to Tier 3 Case Management and Point of Contact leadership. I combine technical logic with operational management skills—workforce and payroll auditing, QA and training, real-time dispatch logistics—and a focus on high customer satisfaction that earned multiple performance awards.
I quickly master new roles and tools, using Salesforce Einstein360, HubSpot, RingCentral, Amazon Connect, and AI productivity tools to optimize processes and outcomes. I hold certifications in AI for Productivity, Personal Injury Law, and VA Operations, and I consistently deliver results through team coaching, process improvement, and hands-on operational oversight.
Experience
Work history, roles, and key accomplishments
Inside Sales & Client Coordinator
Credit Wellness LLC
Manage setup and discovery for financial clients, ensuring data integrity and consultative support while qualifying leads and driving CRM-based growth.
Tier 3 Case Manager / SME
Humana
Managed complex Medicare and Medicaid cases under HIPAA compliance, mentored trainees as an SME, and handled payroll auditing and shift compliance for the team.
Tier 2 Technical POC & Retail Specialist
Xfinity Mobile
Served as Tier 2 technical point of contact resolving highest volume of complex mobile and network escalations and supported retail staff, earning top NPS and workflow awards.
Team Lead / Sales Retention Specialist
Startek
Led a high-pressure retention team, achieving MVP recognition and maintaining 110% performance rate while coaching staff through escalated retention scenarios.
Education
Degrees, certifications, and relevant coursework
Unknown (B.S. in Electronic Engineering coursework)
Bachelor of Science, Electronic Engineering
Completed coursework toward a Bachelor of Science in Electronic Engineering; academic focus on electronic systems and applied engineering principles.
Virtual Latinos Academy (VLA)
Certificate, Professional Certifications
2026 - 2026
Completed short courses in AI for Productivity, Personal Injury Law, and Virtual Assistant practices in March 2026.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Job categories
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