Open to opportunities

Marla Villares

@marlavillares

Message

I am an E-Commerce Customer Service Representative with 8 years of experience.

Philippines

Message

What I'm looking for

I'm looking for a job where I can show my abilities on how I exceed the client's expectations and show them that I'm the person they were looking for.

A job where can assist with customer's concerns.

A job that focuses on any CRM tools.

A job that values its agent/ employee.

A PERSON WHO FITS ON YOUR JOB DESCRIPTION

🤔 Are you tired of handling high-risk customers?

🤔 Are you tired of responding to customer inquiries via email and live chat timely?

🤔 Are you tired of resolving customer complaints and concerns?

🤔 Are you looking for a VA already working in the Shopify platform?

PLEASE READ IT IF YOU ARE INTERESTED.

I assist business owners in addressing customer complaints and Shopify disputes, while also managing various tasks to ensure positive customer feedback and smooth business operations.

💥Hands-on experience in Shopify

💥 Chargeback agent

💥 Handling tickets using Zendesk and Freshdesk

💥 Experience with high-risk customer service for more than 8 years ( BPO )

💥 Can multitask and prioritize tasks

💥 Detail-oriented and organized

💥 Can work independently and take initiative

Experience

E-Commerce Customer Service

Freelance

Feb 2019 - Feb 2024 (5 years)

A position that allows me to utilize my skills in managing administrative responsibilities and other e-commerce-related tasks.

Shopify Zendesk Freshdesk Magento CRM Customer Support Chargeback Processes

Image Analyst

Camfind PH

Apr 2016 - Jan 2019 (2 years 9 months)

Using a specialized application, I provided assistance to a blind person describing various items they desired to use and potentially purchase while browsing online. This involved offering detailed descriptions of the product's features, characteristics, and functionalities to enable them to make informed decisions despite their visual impairment.

Image Processing Image Recognition Customer Service Customer Support Customer Solutions Customer Satisfaction