Open to opportunities

Markus Church

@markuschurch

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Customer-focused sales professional with BSc, skilled in retention, troubleshooting, and data-driven market research.

Canada

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What I'm looking for

I seek a customer-facing sales or advisory role where I can apply retention, market research and data skills in a collaborative company that values growth and measurable results.

I am a sales and customer-service professional with a Bachelor of Science, blending analytical thinking, strong communication, and a hard work ethic.

At Cogeco I negotiated, troubleshot customer problems, performed data entry and managed billing while focusing on customer retention and counter-offers informed by competitor research. At RBC I provided everyday banking solutions, advised on online banking, supported new customer acquisition and acted as an ambassador for clients.

I deliver measurable results through client relationship-building, market research and precise data work, and I welcome opportunities to continue improving processes and customer satisfaction. I am eager to bring my retention-focused sales skills and analytical background to a collaborative team.

Experience

Work history, roles, and key accomplishments

Sales and Service Agent

Cogeco

May 2021 - Sep 2024 (3 years 4 months)

Managed customer sales and retention by negotiating counter-offers informed by competitor research, troubleshooting issues, and handling billing and data entry to prevent cancellations and downgrades.

Customer Retention Negotiation Competitor Research Billing Data Entry Customer Service Troubleshooting CRM

Client Advisor

RBC

Jul 2019 - Apr 2020 (9 months)

Advised customers on everyday and online banking services, acquired new clients, troubleshot issues, and escalated complex cases to specialists while serving as a customer-facing ambassador.