Nishi Val

I am a dedicated and results-driven Sales and Customer Service Representative with over 2 years of experience in fast-paced call center environments. My customer-focused approach has enabled me to engage effectively with clients, answer inquiries, and convert them into bookings by clearly explaining service offerings and pricing. I take pride in my ability to upsell and consistently exceed sales and retention targets, contributing to the overall success of my team.

At Rogers Communications, I managed inbound calls for service activations and billing inquiries, where I not only met but exceeded sales targets through effective upselling. My role involved delivering top-notch customer service while resolving issues and providing technical support for product-related concerns. Additionally, I assisted in training new hires, sharing strategies to improve customer engagement and sales performance.

My experience at Neo Financial further honed my skills in sales, where I successfully increased sign-ups for Neo credit cards by 20% through engaging customer interactions. I am tech-savvy, proficient in CRM systems and Microsoft Office Suite, and I thrive in environments that challenge me to learn new technologies quickly. I am passionate about delivering exceptional customer experiences and am eager to bring my skills to a new opportunity.