Open to opportunities

mark tristan User

@marktristanuser

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Operations support specialist with technical aptitude and process focus.

Philippines

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What I'm looking for

I seek an operations or technical support role in a collaborative, growth-oriented company where I can apply my BS IT background, resolve operational issues, and expand my skills.

I am an operations support professional with hands-on experience in technical support, content moderation, and data handling across customer-facing and back-office functions. I have supported Xbox users with billing and account management, moderated content for safe online marketplaces, processed ticket inventory with Skybox, Automatiq, and Airtable, and managed documents using SAPBI.

I bring strong organizational skills, a technical aptitude with Microsoft programs, and a results-driven mindset focused on resolving backlogs and operational issues. I seek roles where I can apply my BS IT background, contribute to efficient operations, and grow by taking on new responsibilities in collaborative, innovation-friendly environments.

Experience

Work history, roles, and key accomplishments

Operations Support

Reps & Co.

Jan 2024 - Jan 2025 (1 year)

Handled critical backlogs, resolved operational issues, and performed administrative tasks to support main operations; processed ticket inventory and delivered tickets using Skybox, Automatiq, and Airtable.

Operations Support Sky Boxes Automatiq Airtable Ticketing Administrative Support Process Improvement

Advocate Chat Support

Concentrix

Jan 2022 - Jan 2024 (2 years)

Provided technical support for Xbox users and handled billing inquiries and account management via chat, improving customer satisfaction and issue resolution times.

Technical Support Customer Service Chat Support Billing Account Management Troubleshooting

Content Moderator

Wipro

Jan 2020 - Jan 2022 (2 years)

Moderated Facebook Marketplace content to enforce policies on hate speech, harassment, and violence, ensuring a safer user experience and reducing policy violations.

Content Moderation Enforcement Trust & Safety Social Media Quality Assurance Cebuano

Data Analyst Intern

Teradyne

Jan 2018 - Jan 2019 (1 year)

Managed company documents and supported data tasks using SAP BI during internship, contributing to organized document workflows and data accessibility.

Data Analysis Document Management Data Entry Reporting Microsoft Excel