Open to opportunities

Kim Bañares

@kimbaares

Message

Detail-oriented customer support specialist with a passion for problem-solving.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to grow my skills in customer support and technical troubleshooting while contributing to a dynamic team.

I am a dedicated customer support specialist with experience in various roles, including content moderation and technical support. My journey began at Quantrics Enterprises, where I honed my skills in collections and customer service. I have a strong foundation in using tools like HubSpot and FreshDesk, which has enabled me to effectively assist clients and manage their inquiries.

At Digital Minds BPO Services, I took on the role of a content moderator for NightCafe Studio, where I ensured compliance with company guidelines by reviewing user-generated content. My attention to detail and ability to work under pressure have been key to my success in this position. I am committed to broadening my knowledge of the corporate world to develop the skills and perspective necessary for future growth.

Experience

Work history, roles, and key accomplishments

Data Entry - Content Moderator

Digital Minds BPO Services Inc.

Feb 2024 - May 2025 (1 year 3 months)

Moderated user creations based on company guidelines by reviewing text prompts. Reported creations and users attempting to create prohibited content.

Content Moderation Data Entry Reporting

Customer Support Specialist

Scrambly Inc.

Sep 2023 - Feb 2024 (5 months)

Assisted clients with unreceived rewards for completed tasks on the website. Utilized FreshDesk, ReTool, and Affise for support operations.

Customer Support Freshdesk Retool Affise Technical Support

Customer Chat Support Agent

Zapaka LTD

Dec 2022 - Sep 2023 (9 months)

Handled customer requests regarding order status and processed cancellation, return, and exchange requests. Used HubSpot as CRM and Shopify for order checking.

Customer Support Chat Support HubSpot Shopify Order Management CRM

Collections Agent

Quantrics Enterprises Inc.

Oct 2019 - Feb 2020 (4 months)

Collected payments from customers and provided payment plans. Assisted customers in managing their financial obligations.

Collections Payment Processing Customer Service Negotiation Financial Planning Debt Management

Technical Support Staff

DESO

Ensured Voting Counting Machines were in good condition throughout election day. Performed basic troubleshooting for VCM issues.

Technical Support Troubleshooting Election Support Problem Solving

Education

Degrees, certifications, and relevant coursework

Bicol State College of Applied Sciences and Technology

Bachelor of Secondary Education, English

Studied the principles of secondary education with a focus on the English language. Gained knowledge in English literature, grammar, and effective teaching methodologies.