Open to opportunities

Allanray Encarnacion

@allanrayencarnacion

Message

Detail-oriented content moderator with strong analytical skills.

Philippines

Message

What I'm looking for

I am looking for a role that challenges my analytical skills and offers opportunities for growth in a collaborative environment.

I am a dedicated professional with a background in content moderation and customer service. My experience spans various roles where I have honed my analytical and problem-solving skills, ensuring compliance with established guidelines and enhancing user experience. I have a keen eye for detail, which has been instrumental in my roles as a Content Moderator and Integrity Advocate.

Throughout my career, I have demonstrated my ability to work independently and as part of a team, effectively managing tasks under pressure. My training in software testing and cybersecurity complements my hands-on experience, allowing me to navigate complex systems and ensure the integrity of content across platforms. I am passionate about maintaining a safe and engaging online environment.

Experience

Work history, roles, and key accomplishments

Integrity Advocate

Unknown

Oct 2023 - Apr 2024 (6 months)

Reviewed recorded exams for compliance with testing guidelines, verified accuracy, and enforced exam rules. Utilized proctoring software for effective review.

Content Review Compliance Testing Exam Security Proctoring Software Technical Proficiency

Content Moderator

Wipro Limited

Feb 2022 - Jun 2023 (1 year 4 months)

Responsible for analyzing and moderating content on the platform to ensure compliance with guidelines. Tasks included identifying violations, monitoring trends, and removing inappropriate content.

Content Moderation Violation Specification

Content Moderator

Accenture

Mar 2019 - Apr 2021 (2 years 1 month)

Performed content moderation tasks, ensuring platform safety by analyzing content for compliance and assisting users with their concerns as a non-voice customer service representative.

Content Moderation Customer Service Violation Specification

Data Encoder / SAP Encoder / Warehouse Clerk

SFI Fresh Bakers (Rebisco Corporation)

Jul 2017 - Dec 2018 (1 year 5 months)

Managed daily aging reports, monitored truck schedules, and performed SAP transactions. Responsible for data entry and ensuring accuracy in inventory management.

Data Entry SAP Inventory Management Monitoring Data Analysis

Customer Service Representative

IQOR Philippines Inc.

Jan 2017 - Apr 2017 (3 months)

Provided quality customer service by resolving technical issues and maintaining customer records. Assisted customers with account information and troubleshooting.

Customer Service Technical Support Account Management Problem Solving Communication Skills

Fiber Internet Installer

Philippine Long Distance Telephone (PLDT)

Nov 2015 - Apr 2016 (5 months)

Provided Level 1 support for internet services, including troubleshooting and maintenance. Assisted in activating and deactivating internet connections.

Customer Support Activation Maintenance

Education

Degrees, certifications, and relevant coursework

ACLC College of Apalit

Bachelor of Science, Information Technology

2013 - 2016

Completed a Bachelor of Science in Information Technology, focusing on various aspects of IT including programming, systems analysis, and database management.