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Jean Victoria Olaveria

@jeanvictoriaolaveria

Message

Experienced content moderator and back-office SME driving quality operations.

Philippines

Message

What I'm looking for

I seek a role where I can apply content moderation and SME expertise to improve quality, train teams, handle escalations, and contribute to process and compliance improvements in a collaborative, growth-oriented environment.

I am a dedicated content moderation and back-office support professional with years of experience ensuring platform safety, operational accuracy, and team readiness. I have progressed from customer support and ticketing roles to senior process execution and SME responsibilities, training teams, developing workflows, and handling escalations while maintaining quality and compliance.

My background includes strong administrative and technical competencies—data entry, reporting, scheduling, basic graphic design, and use of productivity tools—combined with a track record of leadership, reliable attendance, and continuous improvement focus that helps teams meet performance and audit standards.

Experience

Work history, roles, and key accomplishments

Subject Matter Expert

Genpact

Jun 2024 - Jun 2025 (1 year)

Provided subject-matter expertise, developed training materials and documentation, conducted audits and performance evaluations, and handled centralized escalations to improve process quality and compliance.

SME Training Development Process Improvement Auditing Escalation Management Reporting Documentation

Content Moderator

Cognizant Technology Solutions

Aug 2017 - Apr 2024 (6 years 8 months)

Analyzed user comments, media, posts, and graphics to enforce platform community guidelines and maintain a safe, moderated environment; trained and mentored teammates on moderation policies and procedures.

Content Moderation Enforcement Training Reporting Performance Monitoring Documentation

Booking & Ticketing Agent

Interglobe Technologies

Apr 2016 - Aug 2017 (1 year 4 months)

Managed booking and ticketing operations including payment processing, issue resolution, upselling, and coordination with airport and airline teams to ensure timely customer service.

Customer Support Ticketing Payment Processing Upselling Coordination CRM Communication

Education

Degrees, certifications, and relevant coursework

Clarendon College, Inc

Bachelor of Secondary Education, Secondary Education

2012 - 2016

Activities and societies: Student leader; Best in Thesis Awardee; Best in Demonstration Teaching Awardee; Field Study and practice teaching participation

Completed a Bachelor of Secondary Education, recognized with Best in Thesis and Best in Demonstration Teaching awards and completed Field Study 1–4 and a semester-long practice teaching internship.

Mansalay Catholic High School

High School Diploma, Secondary Education

2008 - 2012

Activities and societies: Drama Club President; Teatro Club President; Youth for Ministry Representative; Intramurals President; Grand Alumni Homecoming Batch President; Leadership and Academic Excellence awards

Secondary level graduate with leadership roles and awards, active in extracurricular activities including drama and intramurals.