At Calltronix Ltd on the MultiChoice Kenya campaign, I conduct customer reactivation and retention calls with former subscribers. I identify why customers canceled and offer solutions based on their needs and usage.
I use a consultative sales approach to present retention offers, explain service features, and handle objections. I also update CRM records and support account reviews.
Previously, as an Inbound Customer Service Executive at Calltronix Ltd on the MultiChoice Kenya campaign, I handled customer inquiries about services, billing, and accounts. I provided technical support and worked with support teams to resolve concerns.
I also worked as a Customer Care / Sales Assistant (Intern / Volunteer) at Local Retail Shop in Kisumu. I hold a Kenya Certificate of Secondary Education.
