Marion Korir

I have over eight years of experience in customer experience, client relationship management and digital service delivery, primarily within the banking industry. Throughout my career, I have supported customers through complex situations, resolved service issues, managed customer retention initiatives and collaborated with cross-functional teams to improve customer journeys and digital products. I am recognized for my empathy, problem-solving skills, attention to detail and ability to build trust while handling sensitive information with professionalism.

Some of my key achievements include maintaining high customer satisfaction, resolving a high volume of customer cases while meeting service standards, contributing to digital banking projects, participating in user acceptance testing (UAT) and using customer feedback to improve products and processes.

My interests lie at the intersection of customer experience, psychology, behavioral health and artificial intelligence. I am actively developing my knowledge of AI and enjoy learning how technology can improve customer support, digital health and operational efficiency. I am seeking opportunities where I can combine my experience in client support and service excellence with my passion for psychology, innovation and meaningful work that positively impacts people's lives.