Marion Korir

I am a dynamic and results-driven Customer Retention Specialist with over 8 years of experience in delivering exemplary customer service and driving sales growth. My expertise lies in managing customer interactions through platforms like Fresh Desk, where I consistently exceed service standards and achieve high customer satisfaction rates. I have a proven track record in sales lead management, effectively identifying opportunities for upselling and cross-selling, which has significantly contributed to revenue maximization.

Throughout my career, I have successfully implemented customer retention strategies that have persuaded dissatisfied customers to maintain their banking relationships. My role at SBM Bank Kenya Limited has allowed me to spearhead user testing phases and lead the integration of telephony systems, enhancing call center efficiency. I am passionate about training and development, having coordinated sessions that promote continuous improvement within teams, ensuring that we not only meet but exceed customer expectations.