Open to opportunities

Markos Daget

@markosdaget

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Assistant Vice President specializing in pricing and product management.

Zimbabwe

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What I'm looking for

I am seeking a dynamic role where I can leverage my expertise in product management and data analysis to drive business growth and enhance customer experiences.

I am an Assistant Vice President at Citibank, where I specialize in pricing, strategy, and product management. My role involves spearheading the verification and implementation of interest rate updates for over $1 trillion in assets across various banking products. I have developed competitive pricing strategies for personal checking and savings accounts, ensuring precise enrollment data and improving data efficiency through structured tracking systems.

Throughout my career, I have demonstrated a strong ability to collaborate with marketing teams to roll out promotional product offers and have successfully led initiatives to enhance operational efficiency. My experience includes analyzing customer complaints to recommend new features and managing logistics for high-stakes presentations. I am passionate about leveraging data to drive strategic decision-making and improve customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Assistant Vice President- Pricing, Strategy & Product Management Specialist

Current

Citibank

Jan 2025 - Present (5 months)

Spearheaded the verification and implementation of interest rate updates for over $1 Trillion in assets across various banking products. Developed and refined competitive product pricing strategies for Citi Personal Checking & Savings Accounts and CDs, while evaluating and approving rate exceptions using Salesforce and internal risk assessment tools. Maintained a structured tracking system for rat

Product Management Pricing Strategy Salesforce Risk Assessment Financial Analysis Excel Data Management Strategic Planning Business Analysis

International ATM Operations Analyst

Citibank

Apr 2024 - Jan 2025 (9 months)

Helped produce PowerPoints and managed logistics for Monthly Operating Reports for the Head U.S. Personal Bank and Operations. Led analysis and tracking for international ATM operations in UAE, Singapore, and Hong Kong steering committees, and spearheaded the Activity Risk Control and Monitoring (ARCM) tracking initiative. Proposed an automation project for ATM dispute management system integratio

Operations Analysis PowerPoint Logistics Data Analysis Project Management Process Improvement Competitive Analysis Product Development

Chief of Staff Analyst, Head of U.S. Branch Network

Citibank

Jul 2023 - Apr 2024 (9 months)

Produced effective LinkedIn and internal communications for the Head of the U.S. Branch Network. Helped lead the production and logistics of PowerPoint materials for core leader calls, all-hands calls, and a 3-day core leader summit event. Consolidated and updated data for employee late terminations and analyzed U.S. Citi Branch performance metrics, providing insights on client experience, financi

Communication PowerPoint Event Management Performance Analysis Client Experience Business Growth

ICG Operations Analyst- Treasury and Trade Solutions

Citibank

Jun 2022 - Aug 2022 (2 months)

Developed a Call Quality Tracker for Fortune 500 clients, measuring key performance metrics such as average handle time (AHT), first-call resolution (FCR), customer satisfaction scores, and escalation rates. Implemented an improved staffing report structure, which reduced tracking inefficiencies and increased reporting accuracy.

Performance Metrics Data Analysis Reporting Process Improvement Customer Satisfaction Operations Analysis

Freelance Business Development & Client Solutions Consultant

Daget Ventures

Jun 2017 - Jun 2022 (5 years)

Conducted full-cycle sales prospecting, cold calling, door-to-door sales, and customer acquisition for various services, utilizing CRM tools to track leads and optimize outreach strategies. Engaged with local businesses to offer tailored solutions, including sales of SaaS products using Shopify and Calendly to improve client operational efficiency. Executed phone, email, and in-person pitching, li

Business Development Sales Prospecting CRM SaaS Sales Shopify Calendly Customer Acquisition Digital Marketing Cold Calling

Education

Degrees, certifications, and relevant coursework

Virginia Tech

B.S. Marketing, Marketing

Grade: 3.62

Activities and societies: Magna Cum Laude, 2.3 Year Degree Completion

Completed a Bachelor of Science in Marketing, achieving Magna Cum Laude honors. Demonstrated academic excellence with a GPA of 3.62, completing the degree in an accelerated 2.3-year timeframe.