GMGracie Mazie
@graciemazie
Result-oriented digital banking specialist with strong client relations skills.
ZimbabweWhat I'm looking for
I am a result-oriented digital banking specialist with extensive experience managing a portfolio of corporate clients within the financial services sector. My career has been marked by a commitment to product innovation and customer satisfaction, leading to significant growth in monthly deposits and enhanced service standards. I thrive in fast-paced environments and excel at analyzing processes to identify opportunities for improvement.
Throughout my career, I have established trust and rapport with clients, driving aggressive customer acquisition and ensuring that their needs are met through tailored solutions. My ability to engage with both internal and external stakeholders has been crucial in verifying requirements for new and existing products. I am dedicated to fostering collaboration within teams and empowering them to achieve client goals while maintaining compliance with market standards.
Experience
Work history, roles, and key accomplishments
Product Specialist SME Supervisor
NMB Bank Holdings
Nov 2023 - Jan 2025 (1 year 2 months)
Result-oriented digital banking specialist with experience in managing corporate clients within the digital ecosystem. Responsible for product innovation research, client relationship management, and ensuring compliance with business requirements.
Merchant Relationship Officer
NMB Bank Limited
Nov 2022 - Nov 2023 (1 year)
Focused on driving digital revenue growth and maintaining customer satisfaction. Responsibilities included addressing customer concerns, analyzing data for trends, and establishing relationships to build repeat business.
Merchant Support Officer
FBC Bank Limited
Oct 2020 - May 2022 (1 year 7 months)
Led the deployment of POS devices and achieved significant growth in monthly deposits. Focused on customer training, software upgrades, and maintaining high customer satisfaction levels.
Virtual Assistant
Allan Richard International
Jun 2020 - Oct 2020 (4 months)
Managed inbound and outbound calls, scheduled meetings, and handled staff welfare administration. Responsible for invoicing and managing social media platforms.
Customer Services
Ecobank Zimbabwe Limited
Aug 2018 - Jul 2019 (11 months)
Handled customer queries, cross-sold digital products, and provided after-sales support. Responsible for credit application processing and risk assessment.
Education
Degrees, certifications, and relevant coursework
Alison Academy
Diploma in Product Management, Product Management
2023 - 2024
Midlands State University
Masters in Finance & Digital Banking, Finance & Digital Banking
2022 - 2023
Bindura University of Science Education
Bachelors (Hons) Degree in Banking and Finance, Banking and Finance
2016 - 2020
Udemy
Certification Agile+ Product Owner+ Scrum, Product Management
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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