Open to opportunities

Sydney Jarrett

@sydneyjarrett

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Experienced Product and Customer Operations Manager with proven results.

Zimbabwe

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What I'm looking for

I am looking for a role that challenges me and allows me to leverage my skills in operations and customer experience to drive business success.

I am an experienced and results-driven Product and Customer Operations Manager with a proven track record in developing and executing successful marketing strategies. My career has been defined by my ability to streamline operations and enhance customer satisfaction, leading to significant improvements in key performance indicators and sales growth.

Throughout my tenure at GapInc. and Athleta, I have successfully led cross-functional teams to revamp product operations strategies, achieving a 40% improvement in team efficiency and a 30% increase in processing rates. My initiatives in customer service training and loyalty programs have raised customer satisfaction scores and loyalty acquisition significantly, demonstrating my commitment to enhancing the customer experience.

In my role as Program Manager at KIPP Foundation, I spearheaded diversity, equity, and inclusion initiatives, showcasing my ability to manage complex projects and collaborate with diverse stakeholders. I am passionate about leveraging my skills in people management, strategic planning, and creative problem-solving to drive business objectives and foster a culture of high performance.

Experience

Work history, roles, and key accomplishments

Current

Product Operations Manager

Current

GapInc.

Jan 2023 - Present (2 years 7 months)

Streamlined inventory management processes, reducing stock discrepancies by 25% and improving team efficiency by 40%. Led the development and implementation of comprehensive operational strategies that resulted in a 20% increase in product KPI metrics and a 25% growth in sales. Utilized business analysis, Power BI, and Tableau to drive data-driven decisions, improving product improvement rate by 3

Inventory Management Product Operations Strategic Planning Data Analysis Power BI Tableau Sales Growth

Customer Experience Manager

Athleta

Jan 2022 - Jan 2023 (1 year)

Developed and executed targeted marketing campaigns, resulting in a 25% increase in lead generation and a 15% growth in sales. Developed a high-performing team of over 50 employees through targeted training, leading to a 25% increase in overall customer satisfaction. Led the implementation of a CRM system, optimizing customer retention by 18%, and enhanced staff performance with a comprehensive tr

Customer Experience Marketing Campaigns Lead Generation Sales Growth Team Leadership CRM Systems Staff Training Customer Satisfaction

Program Manager (Diversity, Equity and Inclusion Team)

KIPPFoundation

Jan 2020 - Jan 2022 (2 years)

Spearheaded and wrote the monthly DEI newsletter for stakeholders across more than 800 charter schools. Directed and guided research to develop program area goals and work plans, and developed full-scale project plans and trainings specific to instructional content. Managed day-to-day program operations, including responding to inquiries and preparing reports, while assisting with the development

Program Management DEI Project Planning Training Development Stakeholder Management Research Operational Management Communication Policy Development

Education

Degrees, certifications, and relevant coursework

University of Miami

B.A. Theatre Arts, Theatre Arts

Pursued a Bachelor of Arts degree in Theatre Arts, focusing on comprehensive studies within the field. Gained foundational knowledge and practical skills relevant to theatre and performing arts.

Georgia State University

Interdisciplinary Studies, Interdisciplinary Studies, Law and Society, Pre-Law

Undertook studies in Interdisciplinary Studies with a focus on Law and Society, and Pre-Law. Developed a strong understanding of legal principles and societal impacts, preparing for potential legal careers.