Open to opportunities

Shuchi Arora

@shuchiarora

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Results-driven operations professional with expertise in project management.

Zimbabwe

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What I'm looking for

I am looking for a challenging role that allows me to utilize my operations expertise and drive impactful project outcomes.

I am a seasoned operations professional with extensive experience in managing multiple projects within startup and retail banking environments. My career has been defined by my ability to lead cross-functional teams, ensuring that projects are completed on time and within budget while exceeding client expectations. I thrive in dynamic settings where I can leverage my organizational skills and strategic thinking to drive successful project outcomes.

Throughout my career, I have successfully managed various projects, from new branch openings to technology upgrades and process improvements. My role as a Deputy Branch Manager at ICICI Bank allowed me to implement operational strategies that enhanced efficiency and reduced costs. I have also been involved in significant projects such as the IBM CSR Project and the Kyndryl Cyber Rakshak CSR Project, where I focused on skill development and community engagement. I am passionate about fostering collaboration and communication among team members to achieve shared goals.

Experience

Work history, roles, and key accomplishments

Current

Freelance Project Lead

Current

VSS Tech Solution Pvt Ltd.

Mar 2022 - Present (3 years 4 months)

Successfully managed and executed multiple projects simultaneously, ensuring adherence to project timelines, budgets, and quality standards. Led cross-functional teams to achieve project goals and deliverables.

Project Management Team Leadership Budget Management Risk Assessment Stakeholder Communication

Freelance HR Consultant

Prowiz Consultants

Aug 2015 - Jul 2017 (1 year 11 months)

Trained new employees on processes and job roles in the BFSI sector. Conducted middle and senior management level hiring for Branch Banking, Business Banking, and Retail Assets.

HR Consulting Employee Training Recruitment Talent Acquisition BFSI Sector Knowledge

Freelance HR Consultant

Prowiz Consultants

Aug 2015 - Jul 2017 (1 year 11 months)

Trained new employees on processes and job roles in the BFSI sector. Conducted middle and senior management level hiring for Branch Banking, Business Banking, and Retail Assets.

HR Consulting Recruitment Talent Acquisition

Deputy Branch Manager

ICICI Bank

Apr 2012 - Jul 2015 (3 years 3 months)

Oversaw retail branch banking projects, including new branch openings, technology upgrades, and process improvements. Led branch staff, provided guidance and coaching to optimize productivity and engagement.

Branch Management Retail Banking Project Management Team Leadership Operational Efficiency

Deputy Branch Manager

ICICI Bank

Apr 2012 - Jul 2015 (3 years 3 months)

Oversaw retail branch banking projects, including new branch openings, technology upgrades, and process improvements. Led branch staff, providing guidance and coaching to optimize productivity and engagement.

Retail Banking Project Management Team Leadership Process Improvement

Regional Quality Manager

ICICI Bank

Oct 2011 - Mar 2012 (5 months)

Monitored branch performance metrics, analyzed data, and implemented corrective actions. Implemented customer-centric initiatives, resulting in increased satisfaction and loyalty.

Quality Management Performance Analysis Process Improvement Customer Service Data Analysis

Regional Quality Manager

ICICI Bank

Oct 2011 - Mar 2012 (5 months)

Implemented operational strategies and process improvements to enhance efficiency and reduce costs. Monitored branch performance metrics, analyzed data, and implemented corrective actions.

Quality Management Data Analysis Process Improvement Performance Monitoring

Branch Operation Manager

ICICI Bank

Oct 2008 - Sep 2011 (2 years 11 months)

Managed branch budgets and collaborated with business development teams for revenue growth. Maintained strong relationships with customers and community organizations.

Budget Management Customer Relationship Management Business Development Team Management

Branch Operation Manager

ICICI Bank

Oct 2008 - Sep 2011 (2 years 11 months)

Implemented operational strategies and process improvements to enhance efficiency and reduce costs. Managed branch budgets and collaborated with business development teams for revenue growth.

Operations Management Process Improvement Budget Management Revenue Growth Team Collaboration

Customer Service Manager (Cash)

ICICI Bank

Jan 2008 - Sep 2009 (1 year 8 months)

Maintained strong relationships with customers and community organizations. Handled placements of candidates skilled through IBM’s SkillsBuild Platform.

Customer Service Relationship Management Community Engagement Placement Services IBM SkillsBuild

Customer Service Manager (Cash)

ICICI Bank

Jan 2008 - Sep 2009 (1 year 8 months)

Implemented customer-centric initiatives, resulting in increased satisfaction and loyalty. Handled customer service operations and managed cash transactions.

Customer Service Cash Management Customer Satisfaction

Front Desk Verifier and FCRM Champion

ICICI Bank

Sep 2006 - Dec 2007 (1 year 3 months)

Verified front desk transactions and ensured compliance with financial crime risk management (FCRM) policies. Played a key role in fraud prevention and control.

Fraud Prevention Compliance

Front Desk Verifier and FCRM Champion

ICICI Bank

Sep 2006 - Dec 2007 (1 year 3 months)

Pioneered the rostering project implemented across all branches. Member of core team for system merger and FCRM migration projects.

Project Implementation System Migration FCRM Process Verification Front Desk Operations System migration

Teller

ICICI Bank

Dec 2005 - Sep 2006 (9 months)

Handled daily cash transactions and maintained accurate records. Ensured compliance with banking procedures and regulations.

Cash Handling Transaction Processing Record Keeping Banking Operations Compliance Record keeping

Teller

ICICI Bank

Dec 2005 - Sep 2006 (9 months)

Processed customer transactions accurately and efficiently, ensuring adherence to bank policies. Managed cash and maintained daily transaction records.

Teller Operations Customer Service

Education

Degrees, certifications, and relevant coursework

Bharati Vidyapeeth Institute of Management & Research

MBA, Human Resources

Completed a Master of Business Administration with a specialization in Human Resources. Gained expertise in HR strategies, organizational behavior, and talent management.

Bharati Vidyapeeth University

PG Diploma, International Business Management

Pursued a Post Graduate Diploma in International Business Management on a part-time basis. Focused on global business strategies, international trade, and cross-cultural management.