Mark Lester Danga
@marklesterdanga1
Customer support representative at Amazon who resolved order and account issues across email and chat, handling 30–45 tickets per shift.
PhilippinesWhat I'm looking for
At Amazon, I resolved order and account issues through email and chat, handling roughly 30–45 tickets per shift. I prioritized urgent cases, documented issues clearly, and followed up until each case was resolved or handed off.
As Sangguniang Kabataan Treasurer, I maintained financial records and prepared budget reports and summaries. At the cafe, I organized inventory and supported busy service periods, contributing to a 10% increase in weekly repeat business.
Experience
Work history, roles, and key accomplishments
Sangguniang Kabataan Treasurer
Barangay Official
Nov 2023 - Jun 2026 (2 years 7 months)
Maintained accurate financial records and expense documentation for an annual budget. Prepared budget reports and financial summaries for decision-making.
Cafe Cashier and Operations Assistant
Carlos P. Romulo Memorial Library and Museum
Apr 2025 - Jul 2025 (3 months)
Organized inventory tracking and restocking schedules to prevent shortages. Built client relationships that contributed to a 10% increase in weekly repeat business.
Customer Service Representative
Sutherland
Feb 2024 - Aug 2024 (6 months)
Resolved order and account issues by email and chat, handling 30-45 tickets per shift. Prioritized urgent cases and documented each issue for follow-up.
Community Outreach Volunteer
San Clemente
Dec 2025 - Present (11 months)
Facilitated communication between volunteers and community representatives. Managed outreach budgets and prepared program documentation.
Education
Degrees, certifications, and relevant coursework
Tarlac State University
Bachelor's degree, Business Economics
Studied Business Economics at Tarlac State University.
Coursera
Create a Project Management Tracker Using Google Sheets, Project Management
Completed a certification in creating a project management tracker using Google Sheets.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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