Mark Hickey
@markhickey
Product Manager specializing in data protection, storage, and managed services.
United StatesWhat I'm looking for
I am a seasoned Product Manager with deep expertise in data protection, storage management, and managed services, bringing years of hands-on experience from ideation through product launch and customer adoption. I have driven product strategy and roadmaps, prioritized features by customer use cases, and secured executive buy-in for high-impact automation and orchestration solutions.
My background includes leading Hitachi Ops Center Protector product management, delivering a unified storage management tool that reduced legacy footprint by 20%, sped onboarding by 50%, and cut configuration time by 75% during early phases. I have repeatedly partnered with global engineering, sales, professional services, and customers to define ransomware-resistant architectures and hybrid cloud replication support.
I combine technical fluency (C, Python, PERL, shell scripting, Linux/AIX/Solaris/Windows) with strong communication and documentation skills to build trust across stakeholders, design professional services offerings, and create tools and playbooks that improve delivery efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Senior Product Manager
Hitachi Data Systems
Jan 2020 - Jan 2025 (5 years)
Led product management for Ops Center Protector, driving roadmap, hybrid-cloud replication support and customer adoption; delivered automation features that reduced legacy footprint 20%, sped onboarding 50% and configuration 75% during early releases.
Technical Expert
Hitachi Data Systems
Jan 2018 - Jan 2020 (2 years)
Owned demo development and POC delivery for Ops Center products, developing code and automated lab infrastructures and presenting workshops and trade‑show demonstrations to drive product interest.
Principal Technical Consultant
Hitachi Data Systems
Jan 2015 - Jan 2018 (3 years)
Global SME for Ops Center Protector and data protection projects; built the professional services practice, authored the Service Delivery Kit that cut scope concessions 40% and raised satisfaction 25%, and created the Houndstooth SDK to automate workflows.
Principal Technical Consultant
Hitachi Data Systems
Jan 2011 - Jan 2015 (4 years)
SME for Managed Cloud Services, designing service delivery models, cost and staffing models, and guiding customer requirements, contracts and transitions to operational status for managed backup and virtual tape offerings.
Principal Technical Consultant
Hitachi Data Systems
Jan 2006 - Jan 2011 (5 years)
Subject matter expert for backup and business continuity who invented the Engagement Data Workbook to standardize VTL design and reduced new‑hire onboarding from one month to two weeks.
Education
Degrees, certifications, and relevant coursework
University of Massachusetts
Bachelor of Arts, Mathematics and Computer Science
Completed a Bachelor of Arts in Mathematics and Computer Science focusing on foundational mathematical and computing principles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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