Oliver Wlodyka
@oliverwlodyka
Product-focused technology professional driving scalable cloud and enterprise software solutions.
United StatesWhat I'm looking for
I am a product-oriented technology professional with 10+ years of experience translating customer needs into scalable cloud and enterprise software solutions. I bridge technical teams and stakeholders to improve product quality, lead cross-functional initiatives, and deliver measurable outcomes for large customer bases.
My background includes SaaS deployments, Jira administration, automation with Python and C#, and supporting 1,000+ enterprise customers while improving SLA adherence and operational processes. I prioritize documentation, process optimization, and stakeholder communication to drive product stability and continuous improvement.
Experience
Work history, roles, and key accomplishments
Solution Support Analyst
Blackford Analysis
Jan 2024 - Present (2 years 2 months)
Serve as cross-functional liaison between support, engineering, and stakeholders to resolve complex product issues; led workflow and automation improvements that reduced resolution timelines and improved SLA adherence. Managed Jira administration and built Python automation for PHI validation to improve compliance efficiency.
Cloud Solution Analyst
Hyland Software
Jan 2022 - Jan 2024 (2 years)
Deployed and configured cloud-hosted OnBase SaaS solutions for 1,000+ enterprise customers, standardized cloud deployment processes, and partnered with implementation and development teams to resolve blockers and improve product reliability.
Technical Support Analyst IV
Hyland Software
Jan 2015 - Jan 2022 (7 years)
Led Tier II–IV escalations to identify systemic product issues, collaborated with development on bug resolution and feature refinement, and mentored analysts to improve team efficiency and customer adoption.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Master of Science, Information Technology (Web Design)
Master of Science in Information Technology with a focus on Web Design.
Eastern Michigan University
Bachelor of Fine Arts, Photography
Bachelor of Fine Arts in Photography emphasizing practical and creative photographic practice.
Washtenaw Community College
Associate of Applied Science, Photographic Technology
Associate of Applied Science in Photographic Technology covering technical photographic processes and imaging workflows.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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