Mark Chester Sanqui

Provided technical and sales support by addressing customer inquiries, troubleshooting product issues, and delivering training sessions. Collaborated with sales teams to develop strategies, prepared product documentation, and ensured seamless communication between technical and sales departments to enhance customer satisfaction and drive revenue growth.

Provided exceptional customer service by addressing inquiries, resolving complaints, and promoting T-Mobile products and services. Assisted customers with account management, billing issues, and technical support. Collaborated with team members to enhance service quality and streamline operations, ensuring a positive customer experience.

Provided exceptional chat and email support to customers, addressing inquiries and resolving issues efficiently. Maintained a high level of customer satisfaction by providing accurate information and personalized assistance. Processed orders, handled returns, and checked order statuses.

Conducted thorough research and analysis to support business decision-making processes. Collaborated with cross-functional teams to identify data trends and insights, enhancing operational efficiency. Developed reports and presentations to communicate findings effectively and recommend actionable strategies for improvement.

Managed inbound calls for roadside assistance, addressing vehicle breakdowns, flat tires, fuel shortages, and accidents. Assessed customer situations to identify needs, provided prompt solutions, coordinated emergency services, and ensured customer satisfaction during stressful situations, demonstrating strong problem-solving and communication skills.

Provided exceptional customer service as a Customer Service Representative for chat, email, and back office, managing inquiries and support for over 180 Ganette newspapers nationwide across the US. Assisted customers with subscription setup, cancellations, and billing inquiries, ensuring a positive experience and timely resolution of issues.

Managed back-office operations for e-commerce orders, coordinating logistics to ensure timely processing. Served as the primary point of contact for customer inquiries, following up on orders and providing updates on retail repair services. Fostered positive relationships with customers to enhance satisfaction and support business growth.

Completed a comprehensive program in Computer System Servicing, gaining expertise in hardware and software troubleshooting, network configuration, and system maintenance. Developed practical skills in diagnosing and resolving technical issues to ensure optimal system performance.

Pursued a Bachelor of Science in Information Technology, focusing on fundamental IT concepts, programming, and system analysis. Acquired a strong theoretical and practical foundation in information systems and technology applications.