Mark Antony Lagran

Scheduled, rescheduled, and canceled technician appointments while coordinating customer and technician availability. Prepared and sent job quotes, managed customer information using Jobber, and created social media posts using Loomly.

Provided customer service and technical support to clients across the US, UK, and APAC via phone, email, and live chat. Investigated technical issues, managed tickets in Zendesk, and escalated complex cases to the Development team through Jira.

Assisted healthcare providers and patients with health insurance eligibility, benefits, and coverage inquiries. Documented customer interactions and collaborated with internal teams to resolve coverage-related concerns.

Reviewed customer orders and payment information to identify potentially fraudulent transactions. Verified information using fraud detection tools and escalated high-risk cases according to company policies.

Pursued a Bachelor of Science in Commerce with a major in Business Management, but did not complete the degree.