Marjorie Muthoni
@marjoriemuthoni
I resolve customer issues, strengthen relationships, and support service operations across call centre, retail, and digital marketing.
KenyaWhat I'm looking for
At AmeriGas via CCI Kenya, I handle high volumes of inbound customer calls, supporting billing inquiries, propane deliveries, account management, products, and service requests.
I resolve complaints by identifying issues, providing appropriate solutions, documenting interactions accurately in CRM and call centre software, and escalating complex concerns when needed.
I've also created articles, website content, blogs, and marketing copy as a freelance content writer and digital marketing assistant. I use SEO best practices, online research, and digital marketing strategies to help clients strengthen their online presence.
My experience in restaurant and fashion retail operations includes supervising teams, managing inventory and suppliers, supporting sales, improving service, and maintaining customer-focused standards.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
AmeriGas
Jan 2024 - Jan 2026 (2 years)
Handled high volumes of inbound calls, resolved customer complaints, and documented interactions using CRM software. Escalated complex issues and adhered to quality standards.
Freelance Content Writer & Digital Marketing Assistant
Self-Employed
Jan 2023 - Jan 2024 (1 year)
Produced engaging content and assisted clients with SEO and digital marketing strategies. Managed multiple projects and built long-term client relationships.
Fast Food Sales Manager
M&M Outdoor Restaurant
Jan 2021 - Jan 2022 (1 year)
Managed daily restaurant operations, planned menus, coordinated procurement, and supervised staff. Ensured compliance with food hygiene standards and addressed customer concerns.
Fashion Sales Supervisor
The Apparel Boutique
Jan 2019 - Jan 2020 (1 year)
Supervised retail operations, assisted customers with product selection, and processed transactions using POS systems. Coordinated stock replenishment and maintained visual merchandising standards.
Education
Degrees, certifications, and relevant coursework
The Catholic University of Eastern Africa
Bachelor of Commerce, Marketing
Pursued a Bachelor of Commerce with a focus on Marketing, gaining a strong foundation in business principles and marketing strategies.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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