TERESA Awino
@teresaawino
Results-driven business owner with deep customer service, sales, and operations expertise.
What I'm looking for
I am a results-driven professional with 15+ years across customer service, sales & marketing, administration, and small business operations. I manage end-to-end shop and e-commerce operations—procurement, pricing, inventory control, sales reporting, and customer support—while focusing on repeat customers through personalized service and after-sales follow-up.
I also bring hands-on experience in driving revenue and brand visibility, including leading marketing and sales strategies and coaching a 4-person sales team to meet and exceed monthly targets. From administrative support and team training to digital marketing and remote content work, I thrive in fast-paced environments where organization, communication, and customer-first service make the difference.
Experience
Work history, roles, and key accomplishments
Freelance Content Writer
iWriter
Jan 2018 - Present (8 years 6 months)
Produced researched articles and business copy and completed transcription work to meet deadlines and quality standards. Contributed to AI training data labeling and content review projects while maintaining accuracy and confidentiality.
Freelance Content Writer
Remotasks
Jan 2018 - Present (8 years 6 months)
Produced researched articles and business copy and completed transcription work to meet deadlines and quality standards. Contributed to AI training data labeling and content review projects while maintaining accuracy and confidentiality.
Freelance Content Writer
GoTranscript
Jan 2018 - Present (8 years 6 months)
Produced researched articles and business copy and completed transcription work to meet deadlines and quality standards. Contributed to AI training data labeling and content review projects while maintaining accuracy and confidentiality.
Freelance Content Writer
Upwork
Jan 2018 - Present (8 years 6 months)
Produced researched articles and business copy and completed transcription work to meet deadlines and quality standards. Contributed to AI training data labeling and content review projects while maintaining accuracy and confidentiality.
Freelance Content Writer
Scribie
Jan 2018 - Present (8 years 6 months)
Produced researched articles and business copy and completed transcription work to meet deadlines and quality standards. Contributed to AI training data labeling and content review projects while maintaining accuracy and confidentiality.
E-Commerce Dropshipping
Self-Employed
Jan 2019 - Mar 2026 (7 years 2 months)
Ran an independent dropshipping e-commerce operation for the Kenyan market, coordinating with suppliers to fulfill orders. Managed the full order cycle including order taking, delivery tracking, and dispute resolution.
Business Owner & Manager
The Myrrh Selection - Cosmetics & Baby Retail
Jul 2018 - Mar 2026 (7 years 8 months)
Managed end-to-end shop operations including procurement, pricing, inventory control, and sales reporting. Handled customer inquiries, complaints, and returns while maintaining records and supplier relationships.
Head of Sales & Marketing
Cong'asis FM
Feb 2017 - Jun 2018 (1 year 4 months)
Developed and executed marketing strategies to increase advertising revenue and brand visibility. Led a 4-person sales team, coached performance, and managed the full sales cycle from prospecting to account retention.
Administrative Assistant
Coaland Engineering Ltd
Jan 2015 - Dec 2016 (1 year 11 months)
Managed office filing and records, including document retrieval to support audit-ready organization. Coordinated meetings, executive schedules, office logistics, and served as the first point of contact for clients and visitors.
Marketing & Sales Executive
Rockdale East Africa Ltd
Sep 2012 - Dec 2014 (2 years 3 months)
Drove sales of set-top boxes through field activations, trade promotions, and product launches. Supervised field marketing teams and reported sales performance and market trends to management.
Public Relations Assistant
Coaland Engineering Ltd
Jan 2008 - Mar 2009 (1 year 2 months)
Drafted press releases, managed internal communications, and coordinated site visits. Supported PR and communications activities for the organization.
Radio Presenter (Intern)
Radio Lake Victoria 92.1FM
Sep 2006 - Dec 2006 (3 months)
Handled continuity presenting and ad voicing in English, Kiswahili, and Dholuo. Prepared daily program logs and supported station programming during the internship.
Education
Degrees, certifications, and relevant coursework
Nairobi Aviation College
Diploma in Mass Communication & Journalism, Mass Communication & Journalism
2005 - 2007
Completed a Diploma in Mass Communication & Journalism covering broadcast journalism, news writing, PR, marketing, radio and video production.
Senior Chief Koinange High School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
2002 - 2004
Grade: C Plain
Completed the Kenya Certificate of Secondary Education (KCSE) with a Grade C Plain.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring TERESA?
You can contact TERESA and 90k+ other talented remote workers on Himalayas.
Message TERESAGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
