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TERESA Awino

@teresaawino

Results-driven business owner with deep customer service, sales, and operations expertise.

Kenya
Message

What I'm looking for

I’m looking for an opportunity in Customer Service, Administration, Operations Support, or Sales & Customer Relations where I can contribute immediately with strong communication, organization, and a customer-first mindset.

I am a results-driven professional with 15+ years across customer service, sales & marketing, administration, and small business operations. I manage end-to-end shop and e-commerce operations—procurement, pricing, inventory control, sales reporting, and customer support—while focusing on repeat customers through personalized service and after-sales follow-up.

I also bring hands-on experience in driving revenue and brand visibility, including leading marketing and sales strategies and coaching a 4-person sales team to meet and exceed monthly targets. From administrative support and team training to digital marketing and remote content work, I thrive in fast-paced environments where organization, communication, and customer-first service make the difference.

Experience

Work history, roles, and key accomplishments

CL

Administrative Assistant

Coaland Engineering Ltd

Jan 2015 - Dec 2016 (1 year 11 months)

Managed office filing and records, including document retrieval to support audit-ready organization. Coordinated meetings, executive schedules, office logistics, and served as the first point of contact for clients and visitors.

CL

Public Relations Assistant

Coaland Engineering Ltd

Jan 2008 - Mar 2009 (1 year 2 months)

Drafted press releases, managed internal communications, and coordinated site visits. Supported PR and communications activities for the organization.

Education

Degrees, certifications, and relevant coursework

NC

Nairobi Aviation College

Diploma in Mass Communication & Journalism, Mass Communication & Journalism

2005 - 2007

Completed a Diploma in Mass Communication & Journalism covering broadcast journalism, news writing, PR, marketing, radio and video production.

SS

Senior Chief Koinange High School

Kenya Certificate of Secondary Education (KCSE), Secondary Education

2002 - 2004

Grade: C Plain

Completed the Kenya Certificate of Secondary Education (KCSE) with a Grade C Plain.

Tech stack

Software and tools used professionally

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