Open to opportunities

Marjorie Aquino

@marjorieaquino

Message

I resolve customer orders, sales, and care scheduling needs across chat, email, and phone.

Philippines

Message

What I'm looking for

I'm looking for a customer support, sales support, order management, or scheduling role where I can resolve issues accurately, build customer trust, and contribute through empathetic, efficient service.

I've supported customers at Concentrix for HP, increasing order value and retention through upselling and cross-selling via live chat while handling returns, cancellations, refunds, and inquiries accurately.

At Sagility - Broadpath, I scheduled daily home care visits for multiple patients, maintained compliant scheduling records, and coordinated with caregivers, patients, and families to keep care plans on track.

I also supported Sprint/T-Mobile retail representatives at Nearsol by resolving escalated billing, plan adjustment, and service issues. I document cases carefully to support audits, continuity, and efficient service.

Across customer support, sales, order resolution, and healthcare scheduling, I balance fast problem-solving with empathy and clear communication.

Experience

Work history, roles, and key accomplishments

Home Care Scheduler

Sagility - Broadpath

Feb 2026 - Jul 2026 (5 months)

Scheduled daily home care visits for multiple patients, ensuring accurate timing and alignment with individualized care plans. Updated and maintained scheduling records in compliance with healthcare documentation standards, supporting audits and continuity of care.

Home Care Scheduling HHAeXchange Microsoft Office Documentation