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Marius Calin

@mariuscalin

I improve regional operations and customer outcomes across complex global accounts.

Romania
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What I'm looking for

I'm looking for an operations or customer success role where I can improve complex processes, strengthen customer partnerships, lead cross-functional initiatives, and support business transformation.

At Hewlett Packard Enterprise, I manage operational partnerships across EMEA and North America, supporting regional and global customer accounts while coordinating Sales, Finance, and Operations teams. I lead process improvement, onboarding, training, risk mitigation, and business transformation initiatives that strengthen service delivery.

Previously at Renault Commercial, I coordinated the nationwide vehicle renewal program for Renault, Dacia, and Nissan, validating high volumes of subsidy applications and working with dealership networks, financial institutions, and internal stakeholders. I've helped reduce payment processing from around 30 days to under one week, supported accounts valued at €10–15 million each, and maintained strong customer satisfaction through practical, customer-focused operational support.

Experience

Work history, roles, and key accomplishments

Hewlett Packard Enterprise logoHE
Current

Regional Operations Manager EMEA

May 2022 - Present (4 years 5 months)

• Building and managing trusted operational partnerships with customers and business partners across EMEA and North America, fostering collaboration, ensuring service quality and supporting the delivery of regional and global operations.
• Coordinating cross-functional collaboration between Sales, Finance and Operations teams, aligning priorities, streamlining communication and ensuring efficient

Hewlett Packard Enterprise logoHE
Current

Regional Operations Manager EMEA

Jan 2022 - Present (4 years 9 months)

Building and managing trusted operational partnerships with customers and business partners across EMEA and North America, coordinating cross-functional collaboration, and leading operational process improvements and business transformation initiatives.

S.C. RENAULT COMMERCIAL ROUMANIE S.R.L. logoSS

Project Manager Coordinator

May 2015 - May 2022 (7 years)

• Coordinated the nationwide vehicle renewal program for Renault, Dacia and Nissan, ensuring the efficient execution of operational activities and the timely processing of subsidy applications in line with business objectives.
• Managed and strengthened relationships with dealership networks across Romania, serving as the primary operational point of contact, providing ongoing support, resolving o

Piraeus Bank logoPB

Collection Officer for Consumer Loans and Mortgages

Aug 2011 - Jan 2015 (3 years 5 months)

• Managed delinquent borrower portfolios and assessed customer profiles to determine the most effective collection strategy.
• Conducted collection calls based on the level of arrears, applying effective communication, negotiation, and conflict-resolution techniques.
• Negotiated payment arrangements to maximize debt recovery while maintaining positive customer relationships.
• Verified and update

Piraeus Bank logoPB

Internship

Feb 2011 - May 2011 (3 months)

Creating and applying a database in the Work Out & Restructuring department.

Education

Degrees, certifications, and relevant coursework

AB

Academia de Studii Economice din București

Master's degree, Project management of rural and regional development

2011 - 2013

Master's degree 9.66

Bucharest University of Economic Studies logoBS

Bucharest University of Economic Studies

Master's Degree, Environmental Economics

2011 - 2013

Pursued a Master's Degree in Environmental Economics, focusing on economic principles applied to environmental policies and sustainable development.

AB

Academia de Studii Economice din București

Bachelor's degree, Finance, Inssurance, Banking and Stock Exchange

2008 - 2011

Bachelor's degree 9,66

Bucharest University of Economic Studies logoBS

Bucharest University of Economic Studies

Bachelor's Degree, Banks and Finances

2008 - 2011

Earned a Bachelor's degree in Banks and Finances, covering banking operations, financial markets, and financial management.

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