Leah Bilen

Supervised day-to-day operations of AR and collections activities, ensuring strict adherence to internal controls.
Managed a team of ten collections professionals, supporting a positive team culture for Collection Agents by providing day-to-day guidance, coaching, and mentorship.
Modeled best practices, recommended solutions, identified knowledge or skills gaps within the team, and facilitated tra

Accountable for collecting delinquent and overdrawn accounts while prioritizing efficiency and client service excellence.
Conducted inbound and outbound collections calls, negotiating payment arrangements and addressing account inquiries.
Utilized probing techniques to understand customer needs and provide tailored payment and collections strategies.
Generated financial statements and reports, off

Delivered exceptional service to retail store customers across PCF pavilions within Loblaw retail banners.
Engaged customers confidently, demonstrated excellent communication skills, and recommended relevant products and services.
Successfully achieved sales targets by becoming a product expert and understanding customer needs in a customer-centric environment.
Maintained the highest level of inte

Implement effective strategies and direct sales teams for promoting the company’s products/services to large customer audiences dispersed across diverse Turkish markets.
Deliver support for negotiating and finalizing multiple sales contracts, driving profitable gains for the organization. Build and develop a results-driven sales workforce with a keen focus on achieving business designated goals.

Drove consistent business growth and achieved financial gains for the organization by supporting sales strategies in partnership with Operation Manager.
Delivered quality support and guidance for identifying/resolving issues at initial stages. The enhanced skillset of junior/new staff on various sales techniques through effective coaching and guidance. Conducted and led weekly team meetings with a

Promoted company’s products to a diverse customer audience through several events and conferences.
Utilized exceptional networking skills to foster relationships with an existing customer while devising robust plans to generate new lines of business.
Performed exceptionally well and earned promotion from Sales Engineer to Sales Team Leader position.

organize private & group lessons and project&homework assistance for undergraduates

Helping with accounts receivable, payable and bank statement reconciliation ,managing the monthly tracking of our physical inventory and preparing monthly or weekly financial reports as required.

Pursued a Bachelor of Science in Mathematics at Koç University from 2004 to 2010.

Completed secondary education at Fahrettin Kerim Gokay Anatolian High School from 1998 to 2004.