Open to opportunities

Alexandru Dumitrache

@alexandrudumitrache

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Business Analyst focused on innovative solutions and process improvement.

Romania

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What I'm looking for

I am looking for a role that challenges my analytical skills and allows for professional growth in a collaborative environment.

I am a dedicated Business Analysis and Solution Design Associate with over four years of experience in analyzing client requirements and developing efficient solutions. My role at Allianz Services has allowed me to collaborate with internal teams to identify opportunities for process and system improvements, ensuring that operational performance is optimized.

Throughout my career, I have honed my skills in documenting functional and non-functional requirements, conducting impact analyses, and participating in testing to ensure compliance with initial requirements. My previous experience as a Service Engineer and Service Technician has equipped me with a strong technical background, allowing me to effectively communicate and implement solutions that meet client needs.

I am passionate about leveraging my analytical skills and technical expertise to drive innovation and enhance operational efficiency. I thrive in environments that challenge me to think critically and creatively, and I am eager to contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Business Analysis and Solution Design Associate

Current

Allianz Services

Jan 2021 - Present (4 years 5 months)

Analyzed client requirements to develop efficient and innovative solutions, collaborating with internal teams to identify process and system improvements. Documented functional and non-functional requirements for development teams, conducting impact analyses and proposing solutions for optimizing operational performance.

Business Analysis Solution Design Requirements Gathering Process Improvement Optimization Documentation

Service Engineer

S.C. Romsystems SRL

Feb 2020 - Jan 2021 (11 months)

Repaired and installed equipment both in service and on-site at client locations, providing training on proper use and maintenance. Configured software for installed devices, ensuring correct operation, and managed inventory based on consumption and supply timeframes.

Software Configuration Technical Training Inventory Management Troubleshooting Programming

Service Technician

Scale Expert SRL

Sep 2015 - Feb 2020 (4 years 5 months)

Repaired a wide range of equipment and installed new systems, providing client training on usage and maintenance. Configured software for proper functionality and conducted technical demonstrations with sales staff.

Technical Support Software Configuration Inventory Management

Call Center Agent

Comdata Service SRL

Nov 2014 - Sep 2015 (10 months)

Provided team leader support, including daily reporting and floor assistance, while managing customer relations, retention, and telephone-based sales. Utilized call center IT systems to identify customers and negotiate sales using specialized language.

Customer Service Sales Call Center Operations Customer Retention Reporting Objection Handling CRM Software Telemarketing Communication

Sales Representative

Global City Net SRL

Feb 2014 - Jul 2014 (5 months)

Managed sales, invoicing, and customer relations for the company. Focused on direct sales and client interaction.

Sales Invoicing Management

Sales Representative

SC Xavitel SRL

Mar 2013 - Dec 2013 (9 months)

Provided customer information, created Orange subscriptions, and handled phone/SIM sales and bill collection. Assisted with basic accounting tasks.

Sales Customer Service Subscriptions Billing

Education

Degrees, certifications, and relevant coursework

Spiru Haret University

Bachelor's in Physical Education and Sports, Physical Education and Sports

Completed a Bachelor's degree in Physical Education and Sports at Spiru Haret University. Focused on physical therapy and special motor skills, though this specialization was not fully completed.