Anna - Maria Fulop

Analyzing, standardizing, and optimizing logistics processes related to external warehouses, logistics platforms, and third-party logistics providers. Acts as a bridge between business stakeholders, logistics providers, and IT teams to ensure efficient and scalable logistics processes.

Led the deployment of global Quality processes, systems, and standards across manufacturing plants and business units as part of Autoliv's digital transformation program. Drove process harmonization, system implementation, business readiness, and stakeholder alignment across multiple international locations.

Managed a team of six Quality and Operations Specialists while overseeing service quality and operational performance. Analyzed Helpdesk activities, identified improvement opportunities, and implemented actions to ensure high standards of customer service and SLA compliance.

Managed customer support operations across the South-Eastern Europe region, leading teams responsible for Helpdesk, training, customer implementations, technical services, provisioning, and operational support. Accountable for end-to-end delivery of customer support services, ensuring service quality and SLA compliance.

Managed relationships with strategic customers and partners, supporting business growth, contract renewals, and adoption of products and services across existing accounts.

Analyzed team activities and proposed actions to ensure the highest standard of customer service in accordance with company values and Service Level Agreements. Maintained direct business relationship with the customer and assisted the team leader in running day-to-day activities.

Provided first-level technical support to travel agencies across multiple international markets, handling requests via phone, email, and web submissions. Diagnosed, troubleshot, and resolved customer issues, ensuring proper ticket management and escalating complex cases to second-level support.

Provided first-level support service to resolve problems encountered by customers and participated as a team member to achieve established maintenance objectives. Handled incoming phone calls, web-submits, and emails, diagnosing and solving first-level helpdesk issues.

Bachelor's Degree in Law from Transilvania University, Brasov, Romania, completed in 2003.

Diploma Bacalaureat from Spiru Haret High School, Bucharest, Romania, completed in 1998.

Completed Basics of Leadership (BOL) I and II training.

Completed Performance Management training.

Completed Employee Performance Series training.

Completed training on Managing Difficult People, Providing Feedback, and Resolving Conflict.

Completed Coaching, Counseling and Feedback training.

Completed Root Cause Analysis training.

Completed Journey Mapping Workshop.

Completed Communication skills training.

Completed Advanced Business Communication Series.

Completed IATF 16949:2016 training.