Open to opportunities

Marita Kyeremateng

@maritakyeremateng

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Motivated young professional with strong communication and problem-solving skills.

Ghana

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What I'm looking for

I am looking for a dynamic position in a reputable organization that fosters growth and innovation.

I am a highly motivated and energetic young professional with a strong commitment to excellence in every role I undertake. My background includes a Bachelor of Arts in Geography with Economics from the University of Ghana, where I honed my analytical and communication skills. I thrive in dynamic environments and am passionate about leveraging my relationship-building and strategic communication skills to drive success.

Throughout my career, I have gained valuable experience in various roles, including as a Digital Customer Service Agent, where I achieved a 97% customer satisfaction rate. My time as a Teaching Assistant allowed me to improve students' performance significantly, while my consulting experience contributed to a 20% increase in client acquisition for my team. I am dedicated to continuous learning and adapting to new challenges, ensuring I can contribute effectively to any organization.

Experience

Work history, roles, and key accomplishments

Digital Customer Service Agent Trainee

Generation Ghana

Mar 2025 - May 2025 (2 months)

Mastered digital customer service principles, achieving a 97% average customer satisfaction rate during simulations. Handled up to 30 concurrent customer chats and calls daily, ensuring 100% response accuracy and timely resolution. Received top 10% peer and coach feedback ratings for empathy and professionalism.

Customer Satisfaction Chat Support Problem Solving Empathy

Teaching Assistant

SDA Living Spring SDA School

Jan 2023 - Oct 2024 (1 year 9 months)

Improved JHS students' English performance by 15% through tailored tutoring and coaching. Enhanced classroom efficiency by reducing document processing time by 25% via streamlined office management.

Coaching Office Management Classroom Management

Consulting Assistant

Ishmael Yamson and Associates

Jan 2022 - Aug 2022 (7 months)

Contributed to 3 major consultancy projects, supporting business development that resulted in a 20% increase in client acquisition. Assisted in organizing 5 high-impact training programs, boosting participant satisfaction rates to over 90%.

Consulting Business Development Program Management

Administrative and Field Officer

National Disaster Management Organization

Sep 2020 - Aug 2021 (11 months)

Enforced COVID-19 protocols in over 50 public events, contributing to zero incident rates during supervised activities. Led fire safety awareness campaigns, reaching over 2,000 community members and improving knowledge by 85%.

Administrative Support Field Operations Community Outreach Campaign Management

Administrative Assistant

Tema Port and Harbor Authority

Jun 2019 - Aug 2019 (2 months)

Managed the vehicle booking system, achieving 99% on-time booking accuracy for port operations. Streamlined client record management, reducing data retrieval time by 30%.

Administrative Support Records Management Data Entry