Grace Gosu
@gracegosu
Aspiring banker with strong analytical and customer service skills.
ZimbabweWhat I'm looking for
I am an inspiring and hardworking individual with a passion for achieving organizational goals. My background in banking and finance, complemented by my customer service experience, has equipped me with excellent interpersonal and communication skills. I strive to develop myself as a professional banker and customer service officer, always aiming to deliver effective solutions to clients.
Throughout my career, I have gained valuable experience working as a Customer Service Representative at Concentric Ghana and as a Bank Teller at Access Bank Ghana. In these roles, I honed my abilities in handling customer inquiries, managing transactions, and maintaining accurate financial records. My proficiency in CRM systems and tools like Xero has further enhanced my capability to resolve complaints and provide exceptional service.
In addition to my professional experience, I hold a Higher National Diploma in Banking and Finance from Ho Technical University. I am committed to continuous learning and development, and I am eager to contribute my skills and knowledge to a dynamic team in the banking sector.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
GCB Bank
Jan 2022 - Present (3 years 5 months)
Communicated verbally with customers to address complaints, logging them into the bank's CRM and forwarding to the compliance department. Provided information on bank products and services and assisted in investigating account discrepancies.
Customer Service Representative
Concentric Ghana
Provided customer support by receiving inbound calls and resolving complaints and queries using CRM and other systematic tools. Engaged in selling products and services to consumers and making outbound calls to potential customers.
Bank Teller and Bookkeeper
Access Bank Ghana
Managed financial transactions, including logging checks, preparing transaction reports, and reconciling cash drawers. Assisted with new account openings, loan applications, and foreign currency exchange.
Teacher
Deladem Preparatory School
Jan 2018 - Present (7 years 5 months)
Taught pupils in crèche and kindergarten, focusing on basic colors and numbers in English. Developed foundational learning skills in young children.
Intern
Five Star Recycling Company
Assisted with cash collection and deposition, and supported the preparation of Ledger Accounts, regulatory compliance, and relationship management. Doubled as an office administrator, handling document preparation, meeting scheduling, and managing communication channels.
Education
Degrees, certifications, and relevant coursework
International English Testing System (IELTS)
Certificate, English Language
Grade: 6.5
Achieved an overall band score of 6.5 in the International English Testing System (IELTS), demonstrating proficiency in English across all four skills: Speaking, Listening, Reading, and Writing.
Ho Technical University
HND Banking and Finance, Banking and Finance
Completed a Higher National Diploma in Banking and Finance with a focus on the Finance Option. Relevant coursework included Business Management, Management Accounting, Marketing Management, and Financial Accounting.
Hohoe E.p Senior High School
WASSCE, General Art
Obtained the West African Senior School Certificate Examination (WASSCE) with a focus on General Art. Key subjects studied included Economics, Government, and Geography.
Mawuli Junior High School
B ECE, General Studies
Completed basic education at Mawuli Junior High School. This foundational education provided a broad understanding across various subjects.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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