Open to opportunities

Olivia Awuku Addo

@oliviaawukuaddo

Message

Highly organized administrative assistant with strong office management skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a highly organized and detail-oriented Administrative Assistant with a strong background in office management, customer service, and data handling. My experience includes coordinating schedules, managing correspondence, and maintaining accurate records. I am adept at problem-solving, critical thinking, and effective communication, which allows me to support operational efficiency and ensure smooth administrative processes.

Throughout my career, I have developed strong communication and interpersonal skills while working in various roles. As a Digital Customer Service Trainee at Generation Ghana, I managed digital customer interactions and resolved issues efficiently. My role as a Secretary at Timetells Financial Service involved maintaining a database of over 1,000 client records and managing official correspondence, which honed my organizational skills and attention to detail.

I am passionate about contributing to the success of the Nutrition and Sustainable Agri-Food Systems Collaborative at the University of Ghana through my administrative expertise. I am eager to leverage my skills in a dynamic environment where I can support team collaboration and enhance operational processes.

Experience

Work history, roles, and key accomplishments

Digital Customer Service Trainee

Generation Ghana

Oct 2024 - Dec 2024 (2 months)

Developed strong communication and interpersonal skills to engage with clients effectively. Managed digital customer interactions, responding to inquiries and resolving issues efficiently. Enhanced problem-solving abilities by handling real-time service requests on digital platforms.

Communication Customer Service Problem Solving Interpersonal Skills Client Engagement

Secretary

Timetells Financial Service

May 2021 - Sep 2022 (1 year 4 months)

Maintained and updated a database of over 1,000 client records, ensuring data accuracy and confidentiality. Scheduled and coordinated meetings, appointments, and travel arrangements for senior staff. Managed official correspondence, including drafting emails, letters, and reports.

Data Management Scheduling Customer Service

Secretary

Koforidua Technical University

Sep 2019 - Aug 2020 (11 months)

Provided comprehensive administrative support, managing schedules, meetings, and office supplies. Assisted in compiling reports, presentations, and official documentation with high accuracy. Maintained efficient filing systems (both digital and physical) for easy accessibility and organization.

Administrative Support Document Management Communication

Secretary

Ghana Revenue Authority

Jun 2018 - Aug 2018 (2 months)

Managed official correspondence and assisted in drafting reports and presentations with precision. Performed accurate data entry tasks, ensuring meticulous record-keeping. Assisted in organizing meetings, preparing minutes, and maintaining comprehensive administrative records.

Data Entry Administrative Support Record keeping

Education

Degrees, certifications, and relevant coursework

Generation Ghana

Training Programme, Digital Customer Service

Completed a Digital Customer Service Training Programme, focusing on enhancing communication and digital interaction skills. Gained practical experience in managing customer inquiries and resolving issues efficiently on digital platforms.

Accra Technical University

Higher National Diploma, Secretaryship and Management Studies

Obtained a Higher National Diploma in Secretaryship and Management Studies. This program provided a strong foundation in office management, administrative support, and organizational skills essential for professional environments.