Marissa Goeser

•       Processed donation payments, membership transactions, acknowledgement letters, and membership cards using the online system, Altru.
•       Ran reports and created queries to maintain donor and membership data accuracy. Used that data to review records, identify discrepancies, and make corrections.
•       Investigated system and process problems, tested potential fixes, and proposed p

• Implemented individualized behavior intervention plans under the supervision of a Board Certified Behavior Analyst (BCBA).
• Provided one-on-one support to clients to build communication, social, and daily living skills.
• Collected and documented behavioral data to track progress and inform treatment adjustments.
• Followed clinical protocols to ensure consistency, safety, and ethical car

• Instrumental to the 70% increase in group clients in 2024, from ~35 to over 60 clients.
• Researched and developed several new online platforms for benefit enrollment.
• Coordinated enrollments, terminations, and updates across CRM systems and carrier portals.
• Managed high volumes of client communication, providing timely service to employers and em-ployees.
• Assisted with discrepancy resolut

• Compiled, sorted, and verified the accuracy of data before entering it into the computer system.

• Created file folders for the team leads by making copies of job proposals.
• Entered data from mechanic shop sheets into Excel.
• Produced summary reports to update the owner of current expenses for each job.
• Frequently filed, shredded, and updated the lunchroom calendar.
• Answered phone calls, transferring or taking a message as needed.

• Responsible for entry of timecards into corporate platform to generate invoices, including auditing, to ensure accuracy and delivery to clients for payment.
• Performed dispute resolution, which include investigation, researching, and analyzing data to identify and resolve problems such as incorrect rates or shortened payments.
• Assisted with collections efforts, including running profit and lo

• Project based position.
• Responsible for online data entry into a virtual database. This included data review and analysis, plus the handling of sensitive information.
• Maintained strict confidentiality standards regarding data privacy.

A disc in my lower back herniated and I was not given adequate pain management

• Directly responsible for work order entry into corporate systems, consistently performing above the 5% error rate and maintaining hourly quota expectations.
• Performed customer service triage in a demanding environment, maintaining professionalism and responding to the unique needs of each caller.

Moved from Cleveland TN to Plymouth WI, where I stayed with family until I could raise money to move to Platteville WI. Was in Plymouth looking for seasonal jobs. Could not find any. Found job near Platteville (in Dubuque IA), but the job did not start until 1-2 months later. Worked at a Day care for around two months between jobs.

• Worked in a large factory, mastered multiple jobs in a short time period, able to be reliable in numerous areas.
• Displayed flexibility and endurance to sit down or stand up for long periods of time.

Worked various temp positions through a temp agency for several months, was laid off 2-3 separate positions. Was hospitalized in February 2017, took a few months to recover before going back to work

Operated machines, refilled materials, and inspected parts for defects as part of quality control. Performed daily audits and supported team operations through check sheets, supplier email communication, and PowerPoint materials.

• Operated the machines or refilled materials for the line.
• Worked as a quality inspector and inspected parts for defect.
• Managed projects such as editing essential check sheets, emailing steel suppliers, and creating PowerPoints for mandatory part samples.
• Entrusted with problem solving and prioritizing issues, constantly in communication with the team leaders and supervisors about quality

• Worked mainly in Orlando, Florida but also in Toronto, Ontario and San Diego, California. Saw to various conferences with Event Force for companies such as Microsoft, the Veterinary Association, the American Dental Education Association, and more.
• Manned registration computers, scanned attendees into their session, monitored the session rooms, and provided information and directions to confere

• Developed cashier experience.
• Organized and straightened the merchandise, assisted customers.
• Boxed books for shipment and was trusted with various other tasks by managers.

Supported preschool toy cleaning and supervised students across activities, transitions, and homework assistance. Helped maintain a calm environment while developing patience, interpersonal skills, and problem-solving abilities.

• Cleaned preschool toys on a regular basis.
• Worked closely with students of various ages (K-9th grade), transferring them from one activity to the next, helping them with homework, keeping peace and developing their character.
• Gained patience as well as interpersonal, multi-tasking, and problem solving skills.