Open to opportunities

Paul Jamal Thomas

@pauljamalthomas

Message

Detail-oriented professional with 5+ years in customer-facing roles.

United States

Message

What I'm looking for

I am looking for a role that values empathy and offers opportunities for growth.

I am an adaptable and detail-oriented professional with over five years of experience in customer-facing roles, data integrity, and conflict resolution. My ability to maintain composure under pressure has allowed me to analyze data effectively and resolve discrepancies while building positive relationships with clients. I am eager to bring my strong work ethic, empathy, and investigative skills to a new role as a Claims Adjuster Trainee at Progressive.

Throughout my career, I have demonstrated a proven ability to manage high-stress situations with professionalism and empathy. My strong verbal and written communication skills have been honed in various client service and administrative roles. I am skilled in identifying and resolving data inconsistencies and process issues, and I am comfortable making independent decisions while documenting my findings in detail. My computer proficiency includes advanced Excel skills, such as PivotTables and VLOOKUP, which I have utilized to enhance data analysis and inventory management.

Experience

Work history, roles, and key accomplishments

Current

Inventory Specialist

Current

Char-Broil

Feb 2025 - Present (4 months)

Maintained and reconciled inventory records, ensuring accurate stock levels across production departments. Identified and reported stock discrepancies in real-time to support continuous improvement initiatives.

Inventory Management Continuous Improvement

Current

Inventory Specialist

Current

Char-Broil

Feb 2025 - Present (4 months)

Inventory Management Continuous Improvement

Inventory Specialist

Biotech

Jul 2024 - Feb 2025 (7 months)

Maintained 100% inventory accuracy through precise tracking and data entry. Communicated regularly with cross-functional teams to resolve supply chain issues.

Data Entry Supply Chain Management

Data Entry Clerk

J.P. Morgan

Dec 2019 - Jun 2020 (6 months)

Processed over 200 client and financial records daily with more than 99% accuracy. Investigated and corrected data discrepancies with strong attention to detail.

Data Entry Confidentiality Attention To Detail

Administrative Assistant

Ken's Foods

Dec 2018 - Jun 2019 (6 months)

Coordinated internal communications and document flow. Handled vendor records, payroll data, and internal scheduling.

Internal Communications Document Management Vendor Records Payroll Scheduling

Inventory Specialist

Biotech

Jul 2024 - Present (11 months)

Maintained 100% inventory accuracy through precise tracking and data entry. Communicated regularly with cross-functional teams to resolve supply chain issues.

Data Entry Supply Chain Management

Data Entry Clerk

J.P. Morgan

Dec 2019 - Present (5 years 6 months)

Processed over 200 client and financial records daily with more than 99% accuracy. Investigated and corrected data discrepancies with strong attention to detail.

Data Entry Confidentiality Attention To Detail

Inventory Clerk

CEVA Logistics

Jun 2019 - Dec 2019 (6 months)

Audited inventory records to prevent errors and improve process flow. Partnered with warehouse staff to ensure accurate, real-time reporting.

Process Improvement

Inventory Clerk

CEVA Logistics

Jun 2019 - Present (6 years)

Audited inventory records to prevent errors and improve process flow. Partnered with warehouse staff to ensure accurate, real-time reporting.

Process Improvement

Front Desk Manager & Night Auditor

Holiday Inn & Suites

Jun 2018 - Dec 2018 (6 months)

Resolved 95% of customer complaints without escalation, boosting satisfaction. Audited nightly financials and reconciled data with 100% accuracy.

Auditing

Front Desk Manager & Night Auditor

Holiday Inn & Suites

Jun 2018 - Present (7 years)

Resolved 95% of customer complaints without escalation, significantly boosting satisfaction. Audited nightly financials and reconciled data with 100% accuracy.

Auditing